Purpose: The purpose of this paper is to explore both accessibility and usability and examine the inhibitors and methods to evaluate site accessibility. Design techniques which improve end-user access and site interactivity, demonstrated by practical examples, are also studied. Design/methodology/approach: Assesses various web sites for accessibility and usability. Findings: Criteria are determined by which to assess accessibility and usability of web sites. Originality/value: Disability is an important consideration in the development of contemporary web sites. By understanding the needs of all users, not only those with disabilities, organisations may begin the process of advancing both accessibility and usability and integrating these elements into their web development strategies. (Contains 1 figure.)