Forty years ago, the author arrived in Boston with an associate's degree and two years' experience in the corporate world. The idea of working at a college appealed, so she boarded the B line trolley to Boston College. She arrived on campus, found the human resources office, took a typing test, interviewed with the director of freshman financial…

This study looks at the satisfaction of tertiary students with their institution's library services with the aim of identifying study and learning related impediments and challenges faced by students from poor backgrounds. A study of this type is important because educators need to understand that information technology adoption and implementation…

School librarians act as servants of the school community and protectors of students' rights, and it is the ethical duty of school librarians to champion student privacy and resist threats to it. This article addresses the legality of this process based upon the 2007 article "How Does the Family Rights and Privacy Act [FERPA] Affect You"…

The authors compared Web usability definitions, collected from library professionals at academic institutions of the Association of Research Libraries (ARL) through online surveys in 2007 and 2012, to determine whether library practitioners' perspectives had altered as information technologies evolved during this time. The authors applied three…

Aligning with current difficult economic times, this book helps libraries assist users entering or already involved in the small business community. Authors Weiss, Serlis-McPhillips, and Malafi are public librarians who have incorporated small business services within their library. In their book they point the way to addressing the needs of job…

Purpose: The "advanced loans" module of the relatively new library software, ABCD, is an addition to the normal loans module and it offers a "generic transaction decision-making engine" functionality. The module requires extra installation effort and parameterisation, so this article aims to explain to the many potentially interested libraries,…

While libraries offer next generation public services such as mobile access and e-books, these services are often neither home-grown nor sustainable. Libraries have a history of lending and services built on a simple model: they purchase an item and then provide it to the community. Unfortunately, the latest generation of services offered by…

Information anxiety is a serious issue that has the potential to hinder the success of a large percentage of the population in both education and professional settings. It has become more prevalent as societies begin to focus more on the value of technology, multitasking, and instant information access. The majority of the population has felt, to…

This bibliometric study used citation analysis to uncover citing characteristics in the burgeoning academic field of emergency management. Of the 281 degree programs listed by the Federal Emergency Management Agency nationwide, those at community colleges accounted for 17% of the total. Using the interdisciplinary database of Academic Search…

For nearly a decade now, librarians have discussed and deliberated ways, for the sake of convenience, to integrate internet-like searching into their own catalogs to mimic what academic library patrons have been using outside the library. Discovery tools and web-scale discovery services (WSDS) attempt to provide users with a similar one-stop shop…

Selecting appropriate performance improvement interventions is a critical component of a comprehensive model of performance improvement. Intervention selection is an interconnected process involving analysis of an organization's environment, definition of the performance problem, and identification of a performance gap and identification of causal…

In late December, a set of articles and essays in "The New York Times" focused on the public library as a place, and on the changing meaning of that place with the rise of electronic books and the demise of brick-and-mortar bookstores like Borders. As librarians "struggle with the task of redefining their roles and responsibilities in a digital…

This paper reports the results from a quantitative study examining the strength of linear relationships between Laurentian University students and faculty members and the J. N. Desmarais Library's reference and monograph e-book collections. The number of full-text items accessed, searches performed, and undergraduate, graduate, and faculty…

One of the hottest terms among public librarians today is "content creation," which involves stuff that library patrons make instead of simply use in a library context. Videos, music, fiction, paintings, 3D printed materials, websites--all these are made in public libraries, and will increase in popularity as more libraries shift from purveyors of…

Emanating from the ground-breaking Library Impact Data Project, the aim of the Roving Librarian project first initiated in 2011 was to offer personalized help outside of the traditional library to library non-users in social or academic settings using Android and the iPad tablets. It was thought that the portability and flexibility of these…