Describes a survey of CD-ROM users at the Pennsylvania State University library that was conducted to determine who the users were, which systems were most popular, how patrons perceived help available to them, and what types of instruction they wanted. Suggestions for improvements in service were also requested. (15 references) (LRW)

Examines factors relating to selecting machine-readable information sources from the perspective of the library manager concerned with serving user needs. Professional and novice searchers are considered; remote time sharing, CD-ROM workstations, and local tapes are described and compared; network choices are discussed; and impacts on the…

Six articles cover topics related to the impact of the Internet on reference services, including Internet's effect on communication between reference librarians; integrating the use of electronic resources with traditional reference duties; reference services and the virtual library; offering remote services; Internet instruction; and Internet…

Describes how the Linda Vista branch of the San Diego Public Library (California) developed services for three Asian American constituencies--Vietnamese, Lao, and Hmong. Topics addressed include bilingual library assistants; getting to know the community; coalitions with business and religious leaders; special programming; and collection…

Presents nine standards and indicators that can be used to evaluate library resource programs. The first three reflect the primary roles of teacher-librarians (i.e., information specialist, instructional consultant, and teacher); the next five represent instructional and management concerns and processes used to implement such programs; and…

This article is a condensed version of a presentation from the 1991 Public Library Association (PLA) conference that addressed the need for appropriate responses by libraries to changing ethnic and racial populations. Topics discussed include racism, cultural competence in the library profession, adjusting library services, effective leadership,…

Discussion of changing demographics and implications for academic libraries focuses on the expected increases in the numbers of Blacks and international students. Educational trends are discussed; and program ideas for academic libraries preparing for a multicultural environment are suggested, including sensitivity training for staff, minority…

Reviews the Senior Library Assistants course at Abubakar Tafawa Balewa University Library (Nigeria). The following six subject areas included in the curriculum are discussed: (1) libraries, information, and society; (2) collection development; (3) organization of library materials; (4) reader's services; (5) preservation; and (6) library…

Offers a model for choosing among CD-ROM, end user access, mediated online searching, or locally mounted files as alternatives for extending online catalogs and replacing printed indexes. Estimates of demand and comparisons of costs made at Trinity and Clemson Universities provide a quantitative framework for selection. (Contains four references.)…

Describes an evaluation of a CD-ROM wide-area network at the University of Pittsburgh libraries. Reference staff were interviewed on their use of and satisfaction with the network; student assistants were asked about the type and amount of user assistance they provide; and users were surveyed. Suggestions for future enhancements are offered.…

Twelve articles describe the impact of library technologies on reference services. Staff training, the academic librarian as teacher and information provider, decision-making models for planning reference services, patron database access options, management of reference services, systemwide electronic access, and the electronic library are among…

Discussion of electronic information access in libraries focuses on five areas that impact quality and cost: (1) hardware, including networking, graphics, and full-text capabilities; (2) software; (3) access and utilization, including Internet and instruction and training; (4) licensing, including suggestions for publishers as well as librarians;…

Presents an annotated bibliography of 40 recent scholarly and general works of interest to reference workers in university libraries. Topics areas covered include philosophy, religion, language, literature, architecture, economics, law, area studies, Russia and the Soviet Union, women's studies, and Christopher Columbus. New editions and…

Discusses the training of professional and paraprofessional staff who do reference work in public, academic, and school libraries. The source-centered teaching approach versus teaching the search process is discussed, user needs are considered, and the use of Dewey Decimal Classification to teach the organization of the collection is described.…

Views the learning resources center (LRC) as the most accessible place at two-year colleges to apply microcomputers to instruction, pointing to the potential for LRC involvement in microlabs, computer-assisted instruction, staff development, software collection development, providing assistance with interactive authoring systems, automated…