Describes a survey of user satisfaction among 300 young adult patrons at 2 urban libraries, 1 with special staff and programs and 1 without. Issues involved in specialization and the study methodology are presented. Nine conclusions about the effectiveness of young adult librarians and other services are drawn from the survey. (Contains 19…

Summarizes the proceedings of the 1991 White House Conference on Libraries and Information Services (WHCLIS2). Highlights are conference resolutions, which address federal appropriations for libraries, First Amendment privacy rights, access to information, legislation, marketing, networking and resource sharing, a national information policy,…

Discussion of cultural diversity in a rapidly changing population focuses on efforts at the San Jose Public Library to respond to cultural and demographic changes. Obstacles to responding are reviewed as well as positive responses, which include creation of policy statements, developing goals and objectives, administrative reorganization, and…

Describes attempts to improve library and information science education at the University of Papua New Guinea. Missions and goals of the department are discussed, including school librarianship, information skills, continuing education, and rural and community library services; financial resources are examined; and recommendations for information…

Suggests that the traditional concept of library resource sharing achieved through interlibrary loan cannot be justified and proposes expanding resource sharing to all library functions with information resources represented in machine-readable form accessible via data communication networks. The changes that would occur in the publishing process…

Addresses training in the context of organizing and implementing a Total Quality Management (TQM) initiative. The customer service implications and relevant training or skill implications for the following phases are described: (1) exploration and commitment; (2) organizing for quality; (3) start up; and (4) expansion and integration. (Contains 18…

Stresses the need for understanding the barriers to effective library use resulting from the diversity of users and the overwhelming amount of information available. Guidelines are suggested for use by academic librarians in evaluating facilities, services, and staff to assess their effectiveness in welcoming users and validating their information…

Discusses reasons for staff resistance to library CD-ROM services based on responses on electronic bulletin boards from primarily academic libraries in North America and the United Kingdom. Highlights include psychological reasons; problems of multiple interfaces; increased teaching load; increased costs; increased stress; maintenance time; and…

Presents three articles that describe the use of storytelling and oral histories in junior and senior high schools: (1) a project that emphasizes family and community history using storytellers; (2) using tape recorders to gather oral histories and write a book; and (3) storytelling ideas for librarians to use in a variety of classes. (seven…

Describes the strategic plan developed for reference services offered by OCLC Online Computer Library Center to provide easier access to, and use of, information and knowledge. Topics addressed include the environment of libraries and publishers, including budgets, networks, and pricing, and future plans, including an emphasis on online products.…

Tells how to produce a college bound reading list and program for public library young adult programs. Provides an annotated bibliography of print and Web resources on SATs, admissions, general information, scholarships and financial aid, information and guides to schools, and recommended reading. (PEN)

Several brief articles examine how library and information workers in Australia, along with community historians, are meeting the challenge of finding, cataloging, preserving, and communicating local history to their clients and the world beyond. Describes cooperative initiatives by state, local, and regional libraries; discusses how technology…

This preliminary study suggests that the same level of timeliness and accuracy can be obtained for answers to reference questions using resources in freely available World Wide Web sites as with traditional print-based resources. Discusses implications for library collection development, new models of consortia, training needs, and costing and…

Describes the special collection on deaf people and deafness in the Gallaudet University Library (Washington, DC). Topics include periodicals; cataloging; the classification system and subject headings developed for the collection; online catalogs; online periodical indexes; deaf reference; archives; and the World Wide Web home page. (Author/LRW)

Describes a pilot project at the Muncie (Indiana) Public Library that was developed to teach disadvantaged children basic Internet and writing skills. Topics include the need for reading and writing abilities and information-literacy skills; learning processes; computer skills; word-processing skills; and report-writing skills using a template.…