This study, conducted at Illinois State University library, evaluated the ability of professional librarians to answer reference questions. Evaluations by undergraduate students were scored for accuracy of response and attitude of the librarian to determine the best attitudinal predictor of accuracy scores. The evaluation form is appended. (three…

Describes a study of faculty members at Texas A&M University that was conducted to determine whether they were searching online databases from their own offices and labs rather than from the library. Cost-effective methods of providing access to online databases by libraries are discussed, and future studies are described. (five references)…

Presents 12 articles that are abbreviated versions of presentations at the Wilson Symposium on the Future of Public Libraries. Highlights include rural library needs; community needs; librarians' role in planning for community change; cooperating to meet specialized needs; future staffing requirements; distance education; library technology; the…

Provides background on the adoption of standards for reference service in public, special, academic, and high school libraries by the Suburban Library System (Illinois) and discusses their implementation and plans for evaluation. Highlights of the standards for written policies, staff, and resources are given; and the problem of noncompliance is…

Reports results of an electronic survey of users of CD-ROM databases at a university library. Data are presented on experience level, database selection, how users learned of the service, use of multiple databases, favorite features, user satisfaction, preferred source of help, research strategies, and use of printed versions. A copy of the…

Describes changes in reference services in academic libraries prompted by new electronic formats and services. Four main areas are discussed: (1) changes in the philosophy of reference services and the types of reference services offered; (2) accessing reference services, including greater direct access by patrons; (3) physical configurations of…

Literature analysis indicates that surveys are not widely used in the planning process for academic libraries because of difficulties with design of user studies, translation of survey results into management decisions, and acceptance of survey data by librarians. Trends such as competition from private information sources will force a change in…

Presents results of a survey of ARL (Association of Research Libraries) members in the United States and Canada that was conducted to discover which electronic reference options are offered and their impact on library services. Online mediated searching, CD-ROM, end-user searching, and local databases are investigated. (nine references) (LRW)

Describes results of a survey of library schools in the United Kingdom, Australia, and North America that was conducted to determine the schools' roles in educating their students about library service to cultural minorities. Highlights include race awareness training and minority faculty and student representation in library schools. (LRW)

Three urban library systems asked their patrons to read descriptions of seven library roles and to select the role that best described why they were visiting the library. From these patron surveys, each library system was able to develop profiles of the roles that its libraries play in the community. (Contains two references.) (SLW)

Describes the creation of an interactive retrieval system for electronic numeric files that was developed at Cornell University's (New York) Mann Library. Topics discussed include user characteristics; special data characteristics; quality control; software; hardware; data preparation; database design and construction; interface; subject indexing…

Discusses virtual libraries, i.e., library services available to users via personal computers; considers the issues of technological development, user demands, and organizational response; and describes progress toward virtual libraries in the Netherlands, including networks, online systems, navigation tools, subject classification, coordination…

Describes the British Library's strategic planning preparation for probable changes in the information environment up to the year 2000 caused by technological, economic, social, and other factors. Highlights include library services; improving its user orientation; information systems strategy; digital collections; catalog access; gateway…

Argues that combining public and school libraries may overcome the scarcity that slows library development in third world countries. The relationship between libraries and development, factors contributing to successful combined libraries, and the ability of libraries to support literacy efforts are discussed. (Contains 29 references.) (KRN)

Discussion of off-campus library services focuses on a literature review of surveys on reference services to off-campus users that investigated the philosophy of service, student demographics, the reference environment, materials provision, theory versus practice, reference assessment and guidelines, local library partnerships, and future trends.…