Most academic libraries undertake the collection and reporting of statistical information on activity levels for many aspects of both technical and public services. Data on reference activity are used for a variety of purposes within the library, primarily to facilitate planning and improve delivery of reference services, and also externally,…

This survey was conducted in order to determine how well the students at Minot State University (North Dakota) feel the Gordon B. Olson Library is fulfilling its mission of providing them with "convenient access to high quality information resources and services which support teaching, learning, and research." One objective of this…

As funds for supporting library and information services dwindle, librarians are beginning to recognize the value of evaluating and justifying their library in terms that the decision makers--those who control the budgets--understand. This book offers proven techniques for implementing a program that both promotes information services and dispels…

Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…

This report emphasizes the plan of the new President of the Council on Library Resources (CLR) plan to concentrate on the development of leadership in libraries to better manage technologically advanced services, the transition to the electronic library, and the economics of information and information technology. The Council engaged in a project…

Support staff of circulation, reference, interlibrary loan, media services, special collections, information, and reserves make up a large portion of library work forces, and each year are asked to take on more tasks, many requiring advanced skills. This study determined: (1) if there is an actual need for continuing education for support staff;…

This guide is intended to set a context for the development of library and information services in Australian schools. The focus reflects recent changes in Australian education, in particular the development of national curriculum statements. These changes emphasize the processes of learning and the consequent need for information and information…

The Commission on Preservation and Access was established in 1986 to foster and support collaboration among libraries and allied organizations in order to ensure the preservation of the published and documentary record in all formats and to provide enhanced access to scholarly information. The Commission's newsletter keeps the preservation and…

Noting that as many as 15 million elementary school children are regularly left without adult supervision for several hours after school each day until an adult returns home from work, this book focuses on what is happening and what could happen to latchkey children in terms of the community as a whole, as well as in regard to public libraries.…

Recognizing: (1) that home schooling members have increased dramatically in the last decade, with Florida having the highest home schooled population in the country, (2) that home schoolers are among the heaviest users of the public library, and (3) that home schooling needs have not been fully understood, the University of South Florida School of…

This guide to the 1994 summer reading program in Montana provides information and techniques for developing and implementing a summer reading program at public libraries. The first section concentrates on planning and promoting programs, specifying elements of planning, promotion, and program evaluation. "Decorating the Library" contains…

This report summarizes some of the key findings of a survey of the Connecticut public that was conducted as part of the Year of the Library Project by the Institute for Social Inquiry at the University of Connecticut. The purpose of the study was to explore public attitudes that might be relevant to improve and broaden use of library services. The…

Papers delivered at the 1989 program session of the Library of Congress Network Advisory Committee (NAC) focused on ways in which newer technologies and document delivery networks are changing current practices in document delivery and information services. Charles P. Bourne, chair of the program committee, presented an overview of document…

The American Library Association (ALA) Library Fellows program began in 1986 with a grant from the U.S. Information Agency. The program's purpose is threefold: (1) to increase international understanding through the establishment of professional and personal relationships and the accomplishment of mutual goals; (2) to promote international sharing…

This guide is designed to provide information for both beginning and advanced students in African American studies at the University of Tennessee, Knoxville (UTK). Although by no means a definitive list of sources, it can provide a starting point and remind students of the many disciplines in which one can study the achievements of black…