Considers how libraries can build and manage a work force that is sensitive to and mirrors the increasingly diverse population they serve. Defines diversity; describes the experiences of the city of San Diego (California) in developing its "Diversity Commitment" and the involvement of the public library in the program; and provides…

Describes the results of a survey of public libraries in Connecticut that was conducted to identify the factors that influence library administrators' decision-making process regarding library automation. Discusses vendor selection, funding, and costs, and copies of the survey questionnaires are appended. (Author/LRW)

Discusses the use of volunteers in school libraries. Topics include possible functions of volunteers, including the area of technology; interviewing potential volunteers; training needs and suggestions; effective supervision; and recognition of good work. (LRW)

Presents a case study that describes how the Fairfax County Public (VA) has reinvented itself as a public service corporation by developing a public-private model for fund development using a top managerial committee. Discusses volunteer programs, partnerships with local utility companies, and staff training in managing patron problem behavior.…

Discussion of transaction log analysis at academic libraries focuses on its use for managerial purposes, specifically personnel scheduling at the reference desk. Describes a study that examined data from two academic libraries and data from one of the libraries that had been collected 10 years ago. (LRW)

Four contributors to this column, including two administrators, a support staff member, and an educator responsible for training technical assistants, discuss training and recognition programs for support staff, with particular emphasis on empowerment strategies that have proven effective. (AEF)

Explains how a public library can compute the actual cost of distributing tax forms to the public by listing all direct and indirect costs and demonstrating the formulae and necessary computations. Supplies directions for calculating costs involved for all levels of staff as well as associated public relations efforts, space, and utility costs.…

Describes results of a research project conducted in Illinois to obtain detailed information about preferences of public library customers and about how much value they place on various types of library services. Discusses rural perceptions of public library contributions, willingness to pay more for service, and implications for library…

Discusses the history and evolution of information ethics at the University of Pittsburgh and describes a course that was developed in the School of Information Sciences that includes the need for moral instruction and ethical reflection, resolving moral dilemmas, and ethical issues in librarianship, information technology, and management.…

Defining and expanding diversity in the workplace may involve reassessment of the dominant workplace culture in libraries, in order to foster better understanding and more effective management, retention, and promotion of librarians of color. Highlights include a selected bibliography and a survey instrument that analyzes the dominant culture of a…

Discusses leadership theory as it relates to the library profession and the importance of factors to identify individuals who are likely to be successful that can form the basis for recruitment strategies. Describes results of testing recruitment theory in academic and public libraries, and recommends further research. (Contains 50 references.)…

Suggests that credibility and communication are keys to expanding library funding and that library leaders must be aggressive in forging connections both within their institutions and among their communities. Discusses fiscal responsibility and upper administration, finances and staff, and development work. (Author/LRW)

A first-time project manager on a $4 million library addition and renovation project by the Homewood (Alabama) Public Library shares her experiences. Sidebars provide tips for new library project managers; description of construction administration documents; effective phrases to use with the contractor; and the top 10 lies told to a library…

Librarians are the ultimate knowledge managers. Everyone knows that. After all, haven't they been the custodians of documented knowledge for centuries? Who could possibly do it better than them? Well, then why aren't people knocking down their doors, begging them to be the knowledge managers of the organisation? Are they just ignorant of how…

In the day-to-day operation of a library media center, service is the most important job. A library media specialist is employed to be of service to your students, teachers, administrators, and parents, but according to "Information Power: Building Partnerships for Learning," prepared by the American Association of School Librarians, the school…