Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

Principals of smaller and rural secondary schools should think critically about the mix of their goals with staff members' goals. Although very little can be accomplished from the principal's momentum alone, a united group can accomplish great things. Suggestions are given for providing each staff member with meaningful leadership opportunities.…

Focuses on the customer satisfaction element of Total Quality Management (TQM) in libraries, including definition of the terms customer and customer satisfaction, determining customer expectations, complaint systems, keeping customers, and empowerment of staff. Appendices list approaches libraries and other organizations have used to improve…

Higher education institution business officers need to follow principles of presentation, judgment, and measurement in developing effective executive financial reports. Principles include (1) keep the statement simple; (2) be consistent in reporting from year to year; (3) determine user needs and interests; (4) limit data; (5) provide trend lines;…

Believes that fundamental reorientation of administration toward the development of Russian regional (oblast) educational systems must occur to create a balanced system of regional administration that takes account of the specific character of Russia and its regions. Discusses the many innovations that have taken place in the oblasts (regions) of…

Five years ago, North Shore Community College (NSCC) encountered rising enrollments in the face of lagging state funding. The addition of two new campuses stretched NSCC thin as it attempted to provide administrative and academic services across five (more recently consolidated to four) locations. Its students increasingly struggled to balance the…

American Catholic higher education has faced and overcome challenges, both from American higher education and Vatican Church officials, in its long and rich history. Georgetown College's founding in 1789 was the first of several Catholic higher education institutions created in the late 18th and early 19th centuries. The 20th century brought the…

Although extensive research has been conducted on organizational change initiatives in recent years, much of this research has tended to focus on issues of the timing of the change, types of change, and/or rationale for change. In order to better understand the systemic dynamics of change, however, efforts should be made to examine the inherent…

The Institute for Academic Leadership Development is a 2-semester practicum experience designed to help community college administrators gain leadership experience through the development and implementation of an Individualized Professional Development Plan (IPDP). The IPDP is designed to help participants gain a knowledge of self, capacities for…

After a decade of institutional turmoil, including a succession of four chief executive officers, efforts were undertaken at one educational institution to identify the cultural dynamics at play in the organization and reframe its approach to management. A brief survey was distributed to over 125 people on the college's management council asking…

Scenario planning can help institutions change the mental models used in planning to achieve a focus on the long-term future, rather than on the immediate future. While institutional survival depends upon the ability to detect and adapt to critical changes in the environment, all institutions face a wide range of potential future scenarios. By…

This Digest argues that management factors are central to youth program successes and failures and that these factor have been ignored in research on youth programs. Instead, the Digest notes that research and evaluation of programs have focused on the following: (1) whether the right audience is served; (2) whether to make incremental…

A model proposal for a strike contingency plan is presented as a guide to the many concerns that must be dealt with so that potential disrupting activities of employee organizations will least compromise the instructional program. Operational, instructional, and negotiational considerations are listed for a private, multi-campus university. (JT)

Included in this annotated bibliography of 11 publications are reports asserting that ethical values are an integral part of school leadership and must not be neglected in the pursuit of academic excellence. Subsequent reports suggest that adequate moral socialization should be demonstrated by school administrators, focus on the ethical principles…

The governing structure of Harvard University is reviewed, and the findings include the following: (1) Harvard's present administrative and governance structure utilize corporate techniques of management that allow the president to diffuse administrative tasks without diffusing power--the difficulty of locating responsibility in the decentralized…