In the spring of 2011, the Penrose Library at the University of Denver began the process of storing all materials, services, and staff to temporary locations in preparation for a building renovation project. The library was faced with the challenge of delivering all materials from an off-site storage facility within two hours of request. A new…

In highly dynamic, service-oriented environments like academic libraries, much staff time is spent on initiatives to implement new products and services to meet users' evolving needs. Yet even in an environment where a sound project management process is applied, if we're not properly planning, managing, and controlling the organization's work in…

The access services staff at Milner Library, Illinois State University, designed a customer service assessment to evaluate how effectively the department was carrying out its mission statement. Areas of assessment included the department's waiting times, helpfulness, and courtesy. The assessment activity focused on circulation services, which is…

This two-part article considers how well some of today's search tools support scholars' work. The first part of the article reviewed Google Scholar and Microsoft Academic Search using a modified version of Carole L. Palmer, Lauren C. Teffeau, and Carrier M. Pirmann's framework (2009). Microsoft Academic Search is a strong contender when…

Across the campuses of many of our most prestigious universities, quiet and cautious negotiations are being attempted by academic librarians wishing to craft more robust and higher value service offerings to graduates in the form of access to their information resources: these negotiations are fraught with difficulties which, on first inspection,…

In this article, the author states that school librarians can contribute to an atmosphere that supports intellectual freedom by drawing attention to the subtle messages about community values--messages that are communicated by virtue of what is included or excluded from curricular and co-curricular offerings. The author address issues with…

This paper examines the merit of conducting a qualitative analysis of LibQUAL+® survey comments as a means of leveraging quantitative LibQUAL+ results, and using importance-satisfaction matrices to present and assess qualitative findings. Comments collected from the authors' institution's LibQUAL+ survey were analyzed using a codebook based on…

This article asks the question: How well versed are school librarians on issues related to labeling and rating systems? As school librarians continue to design and implement resource location schemes to assist patrons, they must recognize the difference between using labels to create interest in books or implementing labeling and rating systems…

The study assessed users' information needs and satisfaction in selected seminary libraries in Oyo State, Nigeria. This paper employed the descriptive survey research design, whereby the expost-facto was employed with a sample size of three hundred (300) participants, selected from six seminaries located in Ibadan, Oyo and Ogbomoso, all in Oyo…

Often associated with online learning, instructional design is a process utilized in efficiently designing training and instruction to help ensure effectiveness. Typically, the instructional systems design (ISD) process uses a team-based approach, consisting of an instructor, a facilitator, a designer and a subject matter expert. Although library…

We spend hours teaching students where to go to find resources, but how do students really use those scholarly resources--and other resources--in their papers? Inspired by the Citation Project, University of Richmond liaison librarians examined First-Year Seminar papers to see what types of sources students used in their writing, how they…

Aligning with student engagement and promotional strategies, a Pop-Up Library project was initiated at the University of Birmingham. This involved setting up temporary, staffed stalls in different locations across campus in order to informally communicate with students and effectively take "the Library" to them. This article discusses…

In 2012, and 2014 Libraries and Learning Services from the University of Auckland created two online courses to introduce students to the concept of academic integrity and its associated values and expectations. The challenge was to introduce the somewhat dry subject matter to a diverse group of students in an engaging way and to avoid large…

The Free Library of Philadelphia's Literacy Enrichment Afterschool Program (LEAP) is a key part of Philadelphia's comprehensive citywide Out-of-School Time (OST) system. For more than 25 years, the Free Library has offered children academic support and enrichment through LEAP, a free, voluntary, and drop-in program. At the request of the Free…

This study is an assessment of Information Provision Services of Libraries in the 21st century in some selected academic libraries in Delta State. A descriptive survey was adopted in carrying out the research. The questionnaire was the instrument for data collection of which 62 were retrieved. Based on the findings of the study, it was recommended…