Academic libraries should focus on their users as customers and develop programs to meet expectations. Discusses gaps between expectations and management's perception of expectations and suggests strategies for enhancing satisfaction, communication, and management. (AEF)

Discusses online resources on ergonomics for librarians seeking to improve working environments or planning for staff and public work areas. A sidebar lists electronic addresses for 10 online sites for information including: World Wide Web sites, the Library of Congress gopher, archives on avoiding typing injuries, and electronic mailing lists.…

Reports on an agreement signed by 15 leaders of large U.S. research libraries and archives to collaborate on the establishment of a National Digital Library Federation which will implement an open digital library consisting of digitized collections accessible via the Internet. Also lists the federation's mission, goals, and participant names and…

Describes the overall organization of a yeshiva library in Israel, including information about the geographical area in which it is located, its early history, the building, special collections, and classification and cataloging systems. (AEF)

Examines three publications as guides for evaluating library reference services and the potential of one for the development of children's services. Highlights include public library planning, limitations, output measures for children's materials and information services, and the library role. (AEF)

Using networked information resources to communicate research results has great potential for academic libraries; this development will require collaboration among libraries, scholars, computing centers, and university presses. Library managers can help overcome collaboration barriers by developing appropriate organizational structures, selecting…

Discusses ways to achieve peak performance in academic libraries by emphasizing staff development. Highlights include self-assessment; conflict of commitment; self-absorption; institutional loyalty; focusing on the future; and understanding the library's strategic plan, mission statement, and policies. (AEF)

Ten years ago Wayne State University (WSU) libraries assimilated the university's media services unit. An analysis of its present facilities, services, collections, goals, and cost-recovery elements demonstrates the full-service WSU media center is a cost-effective, integral part of WSU library service. (Author/AEF)

Discussion of library and information services in a global context highlights an African perspective. The current state of library and information services in Africa is discussed, including the economic situation, the lack of an African publishing industry, the widening gap in technology, and computer literacy. Future possibilities are also…

Examines the collective agreements of Canadian public and academic libraries to determine the nature and frequency of technological change clauses. Findings indicate that overall, Canadian librarians have not been able to use the collective bargaining process as a means to claim a proactive voice in the introduction and integration of technology…

Argues that bookstores are not superior and do not pose a threat to libraries. Discusses what libraries can learn from bookstores; where bookstores fall short; low wages of bookstore clerks; misshelving problems in bookstores due to the classification system; how the library classification system can be improved; and libraries' strengths. (AEF)

To coordinate an academic-library marketing effort effectively, a comprehensive plan is essential. A traditional marketing plan consists of four activities: determining what to promote, defining target audiences, choosing type of outreach, and evaluating program. Suggestions for promotional activities, forms of publicity, and examples from the…

Discusses the importance of librarians being advocates for children and fighting for free and open access to printed and electronic information. Discusses Banned Book Week; intellectual freedom; the American Library Association's four main concerns related to the Internet--access, quality, education, and local control; and the importance of…

Discusses the following management challenges libraries must cope with in the paradigm shift from print to electronic access to information: becoming involved in network issues; leveraging resources; duplication of effort; partnering; legal, political or economic; standards; remote users; and acquisition, selection and organization of electronic…

Focuses on possibilities for providing reference service to remote users of digital collections. Discusses international digital reference networks; factors that limit global electronic reference service; and drawbacks of e-mail and use of real-time interactive technologies for the reference encounter. Highlights some pioneering projects. (AEF)