Describes the Government Information Service of Florida's Palm Beach County Library System (PBCLS). Highlights include models for service, the need for specialized government services, costs versus benefits, the Question-Response Service and Government Web site, and keys to success. (AEF)

Describes the library of the Holocaust Museum in Washington, DC. Highlights include the library director and personnel, promotion of the library's mission, budget, formats and subjects in the collection, cataloging, access policy, patrons, and future plans. A sidebar discusses "One Survivor Remembers" (the 1995 Oscar-winning…

In 1998, Hagerstown Junior College, was renamed Hagerstown Community College and opened a new Learning Resource Center (LRC),which now holds the college library. The article details some of the administrative decisions that guide the services of the library and some of their plans for the future. Contains three photos: (1) LRC entrance; (2) LRC…

The conclusions reached at the conference "Rare Book and Manuscript Libraries in the Twenty-first Century," (Houghton Library, Harvard University, 1992), summarized in this essay, provide a context for the "Flair" Symposium. Some issues have changed; others have not. Newer technologies have produced aids and challenges for…

Examines what differences libraries and librarians make, primarily from the perspective of geographical communities. States reasons why this is an essential research issue and describes contributions of current public library planning tools to the determination of impact. Examines the framework that is essential for the intellectual development of…

Examines four significant unanswered questions related to children's and young adult services in public libraries. After reviewing the existing knowledge base that can serve as scaffolding for the needed research, the author suggests strategies for refining and implementing this research agenda. (Contains 62 references.) (Author/AEF)

Identifies research topics related to outcomes assessment in a networked environment and discusses issues affecting these topics. Proposes a framework to relate traditional evaluation components and terminology to the networked environment and identifies factors in the networked environment that affect assessment methods. Suggests outcomes…

Academic libraries need to change their recruiting and hiring procedures to stay competitive in today's changing marketplace. To be more competitive and effective in their recruitment and hiring processes, academic libraries must foster manageable internal solutions, look to other professions for effective hiring techniques and models, and employ…

Describes attempts to develop library services in the island republic of Kiribati (the Gilbert, Phoenix, and Line islands). The development of rural library service in conjunction with school libraries is discussed, a postal library service is described, the establishment of village libraries is discussed, and constraints that have inhibited…

Provides an overview of school library development in Great Britain and the United States and discusses five factors that have facilitated or retarded school library development in each country: standards, staffing and certification, government support, rationale for school libraries, and professional organizations. (Author/LRW)

Five articles describe the involvement of the Government Printing Office (GPO) and four depository libraries in the initial GPO Access Gateway Library Program. Technical issues and innovations are discussed, and the challenges of building such a program are outlined. (AEF)

Describes the historical development of online information retrieval systems and services. Gives an overview of the three pioneer groups of the online age: (1) programmers, system designers, and researchers; (2) managers, trainers, and custom service representatives; and (3) users. Also examines those individuals who made exceptional contributions…

Addresses the students' perspective of library employment. Discusses a study conducted at the University of Virginia (1987) on student attitudes and library employment practices, and provides 12 recommendations for better management. Also notes the implication of part-time work, the importance of using performance measures, and the benefits of…

Presents three articles that discuss customer service in libraries, with a focus on planning for service management, a customer service program for library staff, and a quality improvement process. Highlights include developing and implementing service strategies, dealing with requests, redefining work relationships, coworkers as customers,…

Investigates the government policies in India, especially the five-year plans regarding finance, since its independence in 1947 and their impact on the establishment of the public library system. Highlights include model library systems, library development, national libraries, information services, and adult education and public libraries.…