Concepts of second language proficiency and how proficiency may be assessed have changed considerably over the last 20 years. New notions of validity with respect to the interpretation and uses of test scores have begun to shape discussions about test validity and quality assurance in college world language departments, in government, and in…

Students in higher institutions are part and parcel of the system, thus their opinions should count in decision making concerning the quality of the education they are receiving. This study set out to examine from literature the place of feedback from students and its possible relevance in decision making on quality issues in higher education.…

The study was conducted to investigate the level of service quality for different dimensions based on the perception of private school teachers towards service quality. The investigation indicated level of perception for different dimensions namely tangibles, responsiveness, empathy, reliability and assurance. A questionnaire on Service Quality…

This article reports on an exploratory, mixed methods study aimed at identifying the methodological and epistemological criteria necessary to ensure the quality and a self-revision process of a pilot tutoring program offered to students enrolled in the bed in philology and languages (English and French programs) at Universidad Nacional de…

Fast development of technologies, changing needs of digital learners and other aspects of the digital era have had a major impact on universities and their learning management procedures. Access to information online, possibilities of open online learning and need to manage one's time lead to the changed profile of today's students and their need…

The development of applied-practice or professional doctorates has implications for the roles of not only academics and students but also the commercial drivers in the knowledge economy. The changes suggest that it is in the common good for developing economies, as well as benefiting both private economic and social capital. Universities worldwide…

Country profiles are compiled from a variety of national and international sources and have been informed and validated by UNEVOC Centres in the country or other Technical Vocational Education and Training (TVET) national authorities. This profile discusses Cambodia's: (1) TVET systems; (2) TVET strategy and key policy documents; (3) governance…

The American Council on the Teaching of Foreign Languages (ACTFL) oral proficiency interview -- computer (OPIc) testing system represents an ambitious effort in language assessment: Assessing oral proficiency in over a dozen languages, on the same scale, from virtually anywhere at any time. Especially for users in contexts where multiple foreign…

Comprehensive measures of the quality of occupational therapy services are critical as the profession as a whole and school-based occupational therapy (SBOT) practitioners in particular examine and strengthen the depth and breadth of the body of knowledge and improve, measure, and advocate for the value of their service to students, families, and…

Our paper examines the rise of a new category of professional support staff whom we refer to as 'audit-market intermediaries' in the context of a rapidly changing regulatory and funding environment in British higher education. We explore the roles they play in articulating environmental changes in research-intensive universities related to the…

Universities have a long history of collecting student feedback using surveys and other mechanisms. The last decade has witnessed a significant shift in how student feedback is systematically collected, analysed, reported, and used by governments and institutions. This shift is due to a number of factors, including changes in government policy…

Because there is close cooperation on quality assurance in the Scandinavian countries, one would expect there to be convergence of quality assurance policies and practices in Scandinavian higher education. Few studies have analysed these quality assurance policies and practices from a comparative viewpoint. Based on empirical evidence produced in…

Higher education quality assurance and accreditation were officially implemented in Vietnam over twelve years ago. From a totally centralized model, Vietnam's accreditation system has been becoming more independent, especially with the establishment of accrediting agencies. The first accreditation certificates were also awarded to universities…

This contribution focuses on quality assurance (QA) agencies in the sphere of higher education. It develops a theoretical framework that interrelates systems theory with Gramsci's theory of hegemony with a view to situating this new control of universities in the broader context of a further differentiation of society and emerging heterarchical…

In the context of globalising higher education (HE) policies, there is an increasing interest among scholars in detecting patterns of policy change, including the rate and magnitude of policy change and the direction of change (convergence or divergence) This paper adds to that literature by comparing the pattern of policy change and by providing…