This document contains two reports from a poster session on new ideas and models in human resource development (HRD). The first presentation, "Two-way Customer-Service Provider Cycle" (Harriet V. Lawrence, Albert K. Wiswell), discusses a two-way supply cycle model that illustrates relational issues in customer service, including needs…

With an increasingly smaller base of potential employees in long-term care facilities, especially Certified Nursing Assistants (CNAs), and an increasingly larger population of elderly persons needing their services, Salter Healthcare Services in Massachusetts has developed plans for retaining CNAs. Although the Salter Corporation has been…

Three staff development evaluation techniques are presented as alternatives to satisfaction questionnaires. The techniques--stages of concern, levels of use, and component assessment-- underscore the ideas that: (1) New teaching skills will be used in the classroom; (2) Finding out about classroom practices requires individual interaction with…

Summarizes and discusses the action papers presented at the Third Annual Mary E. Switzer Memorial Seminar held in Denver, Colorado, June 5-7, 1978. The papers provide recommendations for vocational rehabilitation and other services, primarily by hospital professional staffs, to patients with cancer, cardiac illness, and epilepsy. (MF)

Describing the North Carolina Botanical Garden's horticultural therapy program, which provides activity therapy for the mental and physical well-being of people of all ages, this article details an educational training program. Journal availabillity: see RC 503 504. (SB)

Argues that student achievement cannot be improved unless teachers can implement effective instructional methods. Presents recommendations for using federal and state policy levers to change classroom practices by empowering school staff to participate in reform decisions; for funding of program evaluation and schools tied to adopting effective…

Discusses mentoring as a professional development strategy to meet the needs of experienced and novice practitioners. Defines mentoring and differentiates it from supervision. Discusses the following aspects of early childhood mentoring programs: (1) goals and assumptions; (2) design and structure, including mentor qualifications and training; (3)…

Describes three themes emerging from a review of literature on adult development of women: centrality of relationships, diverse patterns of development, and the importance of identity and intimacy. Presents ideas staff developers could incorporate based on the themes, and makes observations on what women have taught researchers about teaching…

At the University of Oulu (Finland), a 1992-93 institutional evaluation included both self-assessment and external evaluation. The self-evaluation paid little attention to institutional human resource management, while the external assessment gave substantial attention to personnel policy, staff development, and manpower planning. A more strategic…

A partnership between Wayne State College, Wayne (Nebraska) community schools, and the local chamber of commerce produced fiber-optic telecommunications, Internet access, technology integration, automated libraries, computer networking, and a technology curriculum. The article describes project design, implementation, and growth, as well as…

Case studies of six high schools identified eight features that promote the success of language-minority (LM) students: (1) respect for students' languages and cultures; (2) teachers' high expectations of students; (3) LM as a leadership priority; (4) staff development; (5) LM-specific courses; (6) counseling; (7) parent involvement; and (8)…

Describes how to create a quality learning environment by setting tone and context, using cooperative groups, and setting up success for students. Outlines a thematic unit on fairy tales which can be used in a faculty workshop to model new beliefs and skills associated with writing programs. (MG)

Describes how the principal of a predominantly minority elementary school in Chicago (Illinois) took control of the school from local gangs and from the Local School Council, emphasizing her leadership and work to bring the faculty together through her active involvement and teachers' participative decision making. (SM)

Provides tips for improving staff communication in early-childhood centers. Suggests directors use a bulletin board that invites notes from employees; make sure that the center's newsletter invites input and letters to the editor; have an open-door policy or a visitors' time; and most importantly, focus on listening to what staff has to say. (AA)

Despite limited generation of hazardous materials, two-year colleges are required to comply with federal criteria for their identification and removal. After a random facilities inspection, the College of DuPage (Illinois) established priorities for waste removal, information dissemination, staff training, inventory, storage, and organizational…