This issue of "Research Library Issues" ("RLI") presents an introduction article and two companion articles, which highlight Net Neutrality. The introduction article, "Why Net Neutrality Matters and What Research Libraries Can Do about It" (Mary Lee Kennedy), explains that the fundamental intent of the open internet…

This compilation of articles brings together ideas on the changing roles and opportunities for academic library liaisons with faculty. Five institutions share their reorganizations and redefinitions of what it means to be a liaison in today's research library in this issue of "Research Library Issues" ("RLI"). There are many…

The right of persons with disabilities for equal access to education and educational resources is enshrined by international and country-specific anti-discrimination laws. Taking the Ethiopian context as an example, this paper sought to identify barriers of access to educational resources and explored ways for removing them. Seventeen students…

This article explores and examines the state of library services through interviewing a small group of directors, associate deans, and associate university librarians of public services and identifying common themes and insightful views on this area of librarianship. The participants respond to the same set of questions that cover topics including…

This paper will outline the process and discussions undertaken at the University of Denver's University Libraries to implement a lending service providing video game consoles. Faculty and staff at the University Libraries decided to pursue the new lending service, though not a traditional library offering, to support the needs of a video game…

This article explores the evolution and role of makerspaces in academic libraries, with a particular focus on how libraries are using innovation spaces in support of entrepreneurship and digital humanities on campus. At the University of Arizona Libraries in Tucson, a unique new coworking and makerspace called the iSpace has developed. While many…

Instructional support is one of the primary reasons academic libraries collect video materials. Nonetheless, no one has published research into the perceptions of the people who install and maintain the equipment used to play these materials in college and university classrooms regarding the longevity of physical media formats. To address this gap…

The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that…

The class visit to check out books has long been a staple of school library programs nationwide. This flexible or scheduled time allows students to take advantage of the library collection and enjoy reading based on their own interests. The library provides the perfect environment for students to self-select books based on their interests, an…

The author has always loved libraries. She has has always loved books and the experience of learning. Her idea of the best kind of library has changed over the years. Encouraging reading is just a part of what the 21st-century school library does. As a fledgling school librarian just starting to learn how to fly, the author wanted to create a nest…

Although the term lacks a standard definition, learning commons represent academic library spaces that provide computer and library resources as well as a range of academic services that support learners and learning. Learning commons have been equated to a laboratory for creating knowledge and staffed with librarians that serve as facilitators of…

This article considers how to communicate and interact with researchers about data management services. Using the premise that bad information is processed more thoroughly than good, the authors integrate that premise into an exploration of the alignment (or nonalignment) of library-emanating data management communications with the divergent…

This study is aimed at describing and analyzing WeChat services at the libraries of the top 50 universities in China. It first describes the services offered by WeChat and then provides an analysis of the WeChat services through three pathways--menu service, real-time reference, and message sending--and provides suggestions for improvement,…

As distance education programs grow at college and universities across the country, libraries must ensure virtual reference services are prepared to meet the needs of patrons in these programs. This article describes the process and results of a 2018 chat analysis conducted at a midsize research university with a large distance education program.…

Today's student must be able to work in an online environment. This often presents unique challenges for elementary students as they develop and extend fundamental literacy skills to various media. Many text features such as titles, headings, authors, and copyrights are easily transferable from paper to an online format; however, orientation and…