Purpose: The purpose of this paper is to investigate the effect of service quality on graduates' satisfaction as perceived by Middle East University (MEU) graduates. Design/methodology/approach: This research is cross-sectional and aims to explore the effect of service quality dimensions (academic staff, administration, classrooms and library…

As academic libraries focus on delivering new services in such areas as research data, digital preservation, and data curation, they have begun to explore alternative funding models and approaches to research. The Arizona State University (ASU) Library in Tempe works with the university's Office of Knowledge Enterprise Development to collaborate…

The importance of open access (OA) advocacy is well-documented in the literature of academic librarianship, but previous research shows that librarians' OA behaviors are less conclusive. This article compares the self-archiving practices of music librarians and musicologists to see how librarians rank in OA adoption. Availability of articles…

Hurricane Harvey dealt a devastating blow to the Pasadena Independent School District (PISD) community when it made landfall August 25, 2017, one week into the PISD 2017-2018 school year. Hurricane Harvey affected all PISD stakeholders and all campuses to some extent, displacing more than 2,000 district families and tripling the number of homeless…

To gather, contribute, connect, be a creative force, defend, and guide are demanding dispositions that make an excellent school library professional. School librarians use these dispositions like poles of support as they glide down the slopes of student learning and curriculum. They leverage their roles of teacher and librarian like skis giving…

When school librarians justify the purchase of electronic books (e-books) for their collections, they need to understand e-book usage patterns and whether or not e-books are meeting the recreational and informational needs of their students and teachers. Although a sizeable body of research is available examining the circulation and usage of…

Readers' advisors are tasked with suggesting leisure reading materials to library patrons. The current discourse within the field has it that these advisors ought to adhere to (what I am calling) a "pure preference satisfaction model" wherein they aim to satisfy readers' existing preferences without judging or attempting to alter them.…

One of the ways school librarians can become a leader in the school community is to design, organize, and present professional development opportunities for fellow educators. Running professional development is a chance for school librarians to become leaders in the school, as well as an opportunity to collaborate with fellow educators, advance…

Discriminations against members of the lesbian/gay/bisexual/transgender/queer (LGBTQ) community have been reported in every sphere of life, including in libraries. This paper reviewed the literature on transgender studies particularly in relation to the role of libraries. It highlights the problems faced by transgender people in accessing…

This article presents an innovative textbook reserve program at a mid-sized academic library. Research conducted subsequent to the program's launch showed a positive correlation between students' use of the program and their perceived academic success. In addition, the program has proved effective at helping students with college affordability.…

At Webster University, solo librarians manage libraries on six campuses in Africa, Europe, and Asia. On the home campus in St. Louis, ten librarians at a traditional library serve faculty, staff, and students at metro and military campuses across the U.S., at international campuses, and online. To ensure consistency for users, librarians have…

Victoria University of Wellington Library's support for research is at a crossroads. The university is implementing an ambitious research strategy. In response, the library is repositioning services and support based on the identified needs of our researchers and contextualized within the research lifecycle. This is paralleled by the changing…

This article presents a substantive grounded theory that shows how senior library leaders can achieve the library's strategic alignment with the university. The theory suggests that increasing uncertainty causes the library's leadership to consider how the library's strategic contributions can support the university's core priorities while also…

An ethnographic research project undertaken by the libraries of the School of Arts and Humanities at the University of Cambridge sought to understand the impact of academic/library relationships in a devolved institutional structure. The results of the research provided clear evidence of the high regard in which academic engagement with libraries…

The online catalog, commercial discovery layers, the open Web, and books available for browsing in libraries all aid in the process of discovery of resources. An absence of books means one fewer discovery method available. It is important, therefore, that libraries retain physical books in open stacks to offer communities a hands-on opportunity to…