Chat reference is popular with both on and off campus users as well as distance students. This article presents the results of a chat transcript analysis project that used fall semester 2019 transcripts to compare question types and disconnect issues for on campus, off campus, and distance students.

Librarians recognize that they occupy an online presence in the lives of students, particularly with the rise in use of online resources and increased library integration with campus learning management systems. Self-regulated learning are personal behaviors that move individuals toward their goals. As students increasingly work at a distance,…

As an alternative to large-scale outreach events, three public services librarians created a series of small-scale outreach events aimed at educating graduate students about library services and increasing positive perceptions of the library. The librarians ran five events with a 2:1 student-to-librarian ratio, and one event with a 13:1…

Monitoring student assistants' tasks effectively is a significant part of management. The BACC Squad at Dahlgren Memorial Library are student assistants who help maintain the printers, copiers and computers within the library. Since technology is a large part of their job, it is important that they use innovative tools for performing their tasks.…

Libraries across Canada and United States are adopting diversity initiatives to encourage inclusive library environments and services. Many policies and frameworks have a user-centered approach. However, there is little focus on encouraging diverse service providers in the library. The aim of this study is to determine the strategic approaches…

In keeping with its land grant mission, a university campus library partnered with several OER advocacy efforts on both national and state levels to promote the creation and use of OER at the university. While the program had some initial success in inspiring faculty to create and use OER in their courses, the effort proved difficult to sustain.…

Librarians at two research universities surveyed faculty practices and views about collaboration with librarians to gain insight into likely partners and strategies for information literacy (IL) instruction. Quantitative data on methods of collaboration revealed that the most often-practiced method of working together was having a librarian…

Student employees are an invaluable asset to academic libraries. They supplement limited professional staffing, allow for students to engage with their academic community, and give work opportunities to those currently enrolled in school. This article reviews several practical ways to train library student workers that both minimizes hands-on…

Scholarly publishing continues to be a prominent expectation for many academic librarians. This survey explores characteristics, behaviors, motivations, institutional supports, and educational opportunities that help library practitioners become successful authors. It also looks at perceived confidence in research skills of both novice and…

While the profession has generated many books on information literacy, none to date have validated exactly why it is so difficult to teach. In her new book, Reale posits that examining and reflecting on the reality of those factors is what will enable practitioners to meet the challenge of their important mandate. Using the same warm and…

This study employed a novel user experience method, the love/breakup letter, to evaluate the usefulness of an online information literacy (IL) tutorial for students writing assignments with research requirements. Thematic coding of the letters showed that this method elicited revealing responses from students about their confidence in doing…

This text reports on the early success of a technology training program designed to introduce incoming first-year students to the basics of academic technologies they will use during their undergraduate career on a campus in a U.S institution. The training was built upon existing but independent programs. Their content was consolidated and…

Librarians at a community college in New York City identified that, unassisted, undergraduate students often find it difficult to categorize the various information formats they are locating and citing, such as a newspaper article, a book, a scholarly article, a blog or wiki entry, or a reference source. Due to their untrained approach defining…

Discovery of digital items by scholars and the public is highly dependent upon effective metadata to ensure inclusion and prioritization in search engines. Subject descriptions based on controlled vocabulary, such as Library of Congress subject headings (LCSH), are particularly useful to enhance discovery, but they may be expensive to provide. In…

Currently "Big Data" is an emerging field that presents several Information Technology challenges regarding the capture, storage search, structure, and visualization of this data. The real challenge for organizations is to find ways to extract value from it and provide better services to their clients. The data generated in academic and…