Purpose: While the role of relationship marketing to consumers' overall satisfaction with schools has been discussed in the education management literature, empirical studies on the marketing mechanisms that underpin school-customer relationships are limited. The purpose of this paper is to establish the association between market orientation (MO)…

Purpose: The purpose of this paper is to demonstrate the importance of expectation formation and matching for university student volunteers and their hosts. Design/methodology/approach: This research involved a multi-stage data collection process including interviews with student volunteers, and university and host representatives from six…

This study sought to explore the concept of mental toughness (comprising the attributes challenge, commitment, control, and confidence) from the perceptions of adolescents, to better understand their views on these attributes and the extent to which each were regarded as important within an educational setting. In total, 54 adolescents (31 female)…

As young children's perspectives are increasingly "taken seriously" across disciplines, the pursuit of authentic and ethical research with young children has become the subject of recent discussion. Much of this relates to listening "authentically" to (or understanding) young children, focusing on research design, ethics,…

With the goal of informing progress towards Sustainable Development Goal target 4.b which focuses on the provision of global scholarships for students from the developing world, this article analyses the current state of global data on scholarships available at the tertiary level for individuals from developing countries. In addition to assessing…

This chapter explores lessons learned from two different learning analytics efforts at a large, public, multicampus university--one internally developed and one vended platform. It raises questions about how to best use analytics to support students while keeping students responsible for their own learning and success.

The many complex challenges posed by learning analytics can best be understood within a framework of structural justice, which focuses on the ways in which the informational, operational, and organizational structures of learning analytics influence students' capacities for self-development and self-determination. This places primary…

In this article we present a general approach not relying on item response theory models (non-IRT) to detect differential item functioning (DIF) in dichotomous items with presence of guessing. The proposed nonlinear regression (NLR) procedure for DIF detection is an extension of method based on logistic regression. As a non-IRT approach, NLR can…

The undergraduate biochemistry laboratory curriculum is designed to provide students with experience in protein isolation and purification protocols as well as various data analysis techniques, which enhance the biochemistry lecture course and give students a broad range of tools upon which to build in graduate level laboratories or once they…

Existing research suggests a majority of faculty include social justice content in research courses but not through the use of existing quantitative data for in-class activities that foster mastery of data analysis and interpretation and curiosity about social justice-related topics. By modeling data-driven dialogue and the deconstruction of…

It is the position of the National Association of School Nurses (NASN) that data on children's deaths in school should be recorded, analyzed and reported at the local, state and national levels. The systematic review of data on child mortality is necessary to drive interventions and policies that will decrease mortality from injuries, violence,…

Purpose: The purpose of this paper is to describe an approach to analyzing qualitative data that uses Bakhtin's concepts of dialogue as a framework. Design/methodology/approach: Polyphonic Analysis (PA) is proposed as a critical approach to qualitative data analysis that emphasizes creating virtual dialogues of participants' voices, bringing…

This case draws on the author's doctoral studies about practitioners' narratives of poverty in the early years. The case discusses how focus groups provide a useful way of exploring early years practitioners' (EY practitioners) understandings of child poverty. The research was based in two Sure Start Children Centres with onsite Nursery Schools…

In this article the authors describe an instructional unit designed and taught in two classes of kindergarten children. The goals of the unit were to present a "driving question" to motivate the process of statistical investigation, to genuinely engage children in the stages of statistical investigation, and to facilitate them in…

In this article, the author argues that student data is more than just test scores. Alex Kajitani notes that data matter because they provide crucial information to teachers that enable them to better serve their students. Teachers can use data to determine students' strengths and areas of need. The effective use of data means being able to…