Purpose: This paper seeks to explore satisfactory and dissatisfactory service encounters in higher education. Design/methodology/approach: The data are collected through the well established critical incident technique (CIT) method. All the satisfied and dissatisfied critical incidents are then grouped on the basis of Bitner et al.'s…

IBHA, the International Big History Association, was organized in 2010 and "promotes the unified, interdisciplinary study and teaching of history of the Cosmos, Earth, Life, and Humanity." This is the vision that Montessori embraced long before the discoveries of modern science fleshed out the story of the evolving universe. "Big…

The author has been thinking a lot about happiness lately. This started in earnest when she watched researcher Shawn Achor's 7-minute TEDX talk, entitled "The Happy Secret to Better Work," with parents and staff. Afterward, she was compelled to buy his book to learn more. "The Happiness Advantage: The Seven Principles of Positive Psychology That…

This study demonstrates the need for the integration of multiculturalism in the K-12 curriculum as well as provides a heuristic based on the work conducted by Sleeter and Grant (2009) to evaluate literature for level of multiculturalism. In the study, the researcher uses an evaluate heuristic to critically analyze and evaluation ten of the books…

The study explores the social practice of vocabulary learning by examining vocabulary teaching techniques employed by teachers, the vocabulary learning strategies (VLSs) identified by students as most useful and the ones they felt most competent in using when reading and teachers' and students' attitudes towards learning vocabulary through…

Teacher self-efficacy is the belief a teacher holds that he or she can make a difference in student achievement, even when the student is difficult or unmotivated (Guskey & Passaro, 1994). It has been linked to positive teacher practices and student outcomes. This mixed methods study of preservice elementary and early childhood math teachers…

Background: Early childhood educators are expected to provide quality education to young children based on national standards, but the extent to which these standards are incorporated into teacher education programs is not well established. Objective: The purpose of this study was to examine curriculum coverage of recommended quality standards in…

This article describes the effectiveness and sustainability of teacher professional development interventions from a complexity viewpoint as well as a more "standard" viewpoint. The first aim of this study is to give a theoretical overview of effective aspects of interventions regarding teachers' professionalizing using recent…

A socioscientific issues integrated instruction was used in the study to resolve college students attitude towards sexually-themed science content. Some 200 college students participated in the study as experimental and control groups. The former consisting of 98 students from one college was taught the content using the socioscientific issues…

Background: Many alternative curricular models exist in physical education to better meet the needs of students than the multi-activity team sports curriculum that dominates in the USA. These alternative curricular models typically require different content knowledge (CK) and pedagogical CK (PCK) to implement successfully. One of the complexities…

This study explores the differences between more successful and less successful EFL readers in their comprehension performance and abilities to use reading strategies in interaction with English texts through thinking aloud while reading in pairs. Ten freshman high school students participated in pairs in four think-aloud reading tasks to think…

Instructional supervision is a highly complex endeavor as supervisors work to enhance teacher, teacher candidate, and school effectiveness. The process of learning to supervise well can be daunting and difficult. Recent research on teaching has focused on enhancing teachers' ability to notice or observe aspects of teaching and student learning.…

This study was the first year of a two-year project which applied a program theory-driven approach to evaluating the impact of teachers' professional development interventions on students' learning by using a mix of methods, qualitative inquiry, and quasi-experimental design. The current study was to show the results of using the method of…

Formative assessments (FAs) can occur as preclass assignments, in-class activities, or postclass homework. FAs aim to promote student learning by accomplishing key objectives, including clarifying learning expectations, revealing student thinking to the instructor, providing feedback to the student that promotes learning, facilitating peer…

In this paper, we explore how the use of a specific mentoring model focusing on the evolution of the relationship between mentor and mentee, may influence the incidence of failure. In our research we employed a case study methodology to examine a regional public service mentoring scheme in the UK where a developmental relationship mentoring model…