Front-line service providers can be the origin of customer's perceptions about an institution, and these initial perceptions can color subsequent interactions. To improve customer service, institutions need to offer training and recognition for providers. Characteristics of effective service and providing effective training are discussed. (MLW)

Describes six varieties of technological experts who are knowledgeable about computers and other electronic equipment used in education; considers their usefulness to educators who are not as knowledgeable; and suggests ways in which educators can work with a variety of technological experts. (LRW)

Examines society's orientation toward a dominator model of interaction and discusses it within the context of history. Articulates conscious choices counselors can make to move toward a more equitable and humanistic style of interpersonal interaction. Concludes that vital struggle between dominance and partnership is struggle for both men and…

Investigates the relation of autonomy to naturally occurring social interactions in two studies: the first investigated college students' interactions with parents, and the second examined interactions across all relationships. Autonomy was significantly related to more positive and naturally occurring interaction, whereas control related more to…

Explores the development of partnerships in science teacher education as an example of the workings of the human element in the teacher education process. Concludes that the success of new experiments with partnership will depend ultimately upon the success of the human rather than the structural relationships established. Contains 39 references.…

Relates a discussion held via teleconference that addressed trends relating to performance support. Topics include computer-based training versus performance support; knowledge management; Internet and Web-based applications; dynamics and human activities; enterprise application integration; intrinsic performance support; and future possibilities.…

Describes how, when asked to devote the day following the September 11 tragedy to class discussions, University of Michigan instructors benefited from the skills and classroom strategies honed by colleagues whose classes regularly deal with complex human realities. (EV)

In this article I use the Israeli-Palestinian conflict as the contextual foundation from which to discuss issues concerning the unfortunate perpetuation of historical trauma through escalations in fear, miscommunication, resentment, and anger. I examine the concept of forgiveness in similar vein regarding its ability to redirect memory toward…

Evaluation research of the human relations component of a larger project that attempts to bridge the black-white cultural gap in the Louisville school system is the basis of this paper. The overall purpose of this major component is to enhance positive attitudes toward intercultural, racial, and ethnic relations and understandings through…

Racial relations are considered within a discussion of what constitutes an effective human being. The term "minority status" is dehumanizing as it is currently used and defined. That which is cruel to and destroys other people is labeled "inhumane". A fully functioning person, program, or organization conforms to six evaluative…

Views a concept of sharing and interplay between being and being as a necessary factor in the persuasion process. Two constituents of conviviality are discussed in terms of rhetorical operants. (MH)

Three child development specialists give their views on the major value-attributes that need to be nurtured in children to produce adults who continue to exhibit curious minds; and recommend books for teachers concerned about encouraging curiosity in children. (ED)

Several methodological issues related to Carkhuff's human relations training model are discussed with an emphasis on developing research guidelines. Each discussion of an issue is accompanied by research guidelines for evaluating the present literature and conducting further research. Several research suggestions are offered which might resolve…

Through the efforts of the Minnesota Division of Vocational-Technical Education, a much-needed fire truck was purchased and renovated by the Duluth Area Vocational-Technical Institute. (Author/MW)

Minimum standards for elementary and secondary schools require that courses of study provide for the following topics: citizenship, human relations education, and multicultural education. It is educationally profitable to view these as three interdependent perspectives which shape a citizen's participation in democratic life. Cultivating these…