A revolution took place in staff development in the late 1980s and into the 1990s. It was not reported on the evening news. Very few knew it was happening. The author was a rebel, along with others she had not yet met, in the rebellion that resulted in learning communities, the dominant form of professional development today. In 1978, the…

Haniyah wrote this article as a 17-year-old participant in Project WHAT!, a program of Community Works West, based in Berkeley, California. The young people in Project WHAT! all have family members who are or have been incarcerated. After an intense summer training, they lead presentations and trainings for teachers, social workers, and criminal…

Purpose: The paper aims to explore staff's experience with role-plays using the example of training bank employees in Six Sigma as a major methodology for business process improvement. Design/methodology/approach: The research is based on a case study. A role-play, KreditSim, is used to simulate a loan approval process that has to be improved by…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Existing research underscores the significance of early childhood experiences in the childcare context for the development of socioemotional skills and competencies. However, the practices adopted within childcare for the enhancement of children's socioemotional development and the factors mediating these practices are less adequately researched.…

Test security has increased in importance in the last few years given high-profile cases of educator misconduct. This paper provides a review of state test security statutes and regulations related to statewide achievement testing using as a framework recent best practices reports by the U.S. Department of Education's National Center for Education…

For months, the Common Core State Standards (CCSS) have been debated throughout the media, legislatures, education organizations, and households across the country. Education groups have released statements both in favor of the standards and opposed. As these arguments are being tossed around, 44 states and D.C. are implementing CCSS and other…

The Every Student Succeeds Act (ESSA) challenges state education agencies (SEAs) to improve student outcomes by addressing the student-, teacher-, and school-level factors that drive achievement gains. This Guide for Identifying Evidence-Based Interventions for School Improvement is intended to help State Education Agencies (SEAs) carefully…

Following our "Call for evidence of sector-leading and innovative practice in advancing equality and diversity" (HEFCE Circular letter 16/2016), HEFCE commissioned the Equality Challenge Unit (ECU) to report back on the range of equality and diversity practice undertaken across the higher education sector. Of 120 submissions received,…

This article outlines how cultural change was achieved for enhancing the student experience. The engagement and development of staff and a model of partnership is presented that delivered new services and developments. The change is disclosed from a staff development perspective including an examination of differentiation and what makes a good…

This study examined the use and perceived effectiveness of standards published by the Council for the Advancement of Standards in Higher Education in student affairs units at a community college in the Southwest. The available literature mainly addresses use of the CAS standards at four-year rather than two-year colleges. The study investigated…

In the wake of accreditation cycles stressing student outcomes, we believed the reflective and practitioner-centered philosophy of action research a perfect fit for effecting institutional improvements for a four-year grant-funded effort in our urban-suburban community colleges in California. We learned that things were both worse and better than…

In the 2011-2012 academic year, the Organizational Development and Learning unit and the Centre for Teaching, Learning and Technology at the University of British Columbia co-developed an interactive theatre project, Conflict Theatre, to engage in discussion around conflict with our audience and to allow us to explore, engage with, and build…

Every U.S. state and the District of Columbia has a law on the books that protects a library borrower's privacy, both an ethical and legal obligation of the library. In addition, FERPA further restricts access to users' records. Getting the message across to staff can be a challenge, especially if you employ students or volunteers who may not…

Creating a space for learning science outside the traditional classroom shifts the expectations for both educators and children. In the classroom, both groups have preconceived notions of their roles and of what classroom science looks like. In the hybrid space of afterschool, students and educators are free to explore alternative ways of teaching…