The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that…

Asking practitioners to make larger changes to their practice is often thought to lead to lower fidelity of implementation. However, salient differences between ambitious new reforms and teachers' existing practices may also facilitate processes of conceptual change and correspondingly increase fidelity of implementation. I use survey data on the…

This chapter explores the web presence needed for instructors, students, administrators, and staff as hybrid courses are implemented at the institutional level and discusses the physical presence (office(s) and staff) needed to effectively provide and sustain online support for hybrid education.

In this study, School Management Committees in Akatsi South and Upper Manya Krobo of Ghana to examine their involvement and participation in school based management practices. A phenomenological approach was used to unearth four variables that links to school-based management that is carried out by SMC members. The findings of the study showed…

Firefighter wellness has become a concern across the country, in large part because a combination of poor fitness levels, excess weight, and a high-intensity work environment contributes to chronic illness as well as line-of-duty deaths. Workplace wellness programs are effective in career fire service organizations, but nationwide implementation…

To provide guidance to governors looking to advance juvenile justice reforms, the National Governors Association Center for Best Practices convened leading national experts--state juvenile justice directors, governors' criminal justice policy advisors, governors' cabinet secretaries, juvenile justice experts and academics--to discuss the latest…

During Phase III of the State Systemic Improvement Plan (SSIP), states will assess progress on implementing their SSIPs. This assessment entails evaluating and reporting on progress toward short-term and long-term outcomes as well as the SiMR. The purpose of this interactive self-assessment tool is to lead those within a state responsible for…

In many of Germany's states the procedures for school inspections were amended following completion of a first evaluation cycle. This chapter examines the way changes carried out in the course of reform were configured with respect to content and process. It is based on the assumption that school inspections represent an institution whose…

Throughout history, educators at all levels and stages of the educational process have researched and questioned which grading and assessment practices are the most effective and efficient. Research supports the idea that standards-based grading is an effective grading practice that provides a true picture of what students know while motivating…

This study aimed to investigate the Iranian EFL students and their teachers' perceptions of the factors involved in the implementation of Transformative Education (TE). More importantly, the focus was on investigating the feasibility of the integration of TE with Dynamic Assessment (DA) in the Iranian EFL setting. To do so, 105 Iranian university…

Given current retention and well-being crises within the teaching profession worldwide, this research sought to explore implementation efficacy of a Compassionate Mind Training (CMT) programme in cross-cultural school-settings. A six-module CMT curriculum was implemented in teaching staff of two primary schools in the UK (N = 76) and one primary…

Background: Substantial research on reform implementation highlights numerous challenges to implementing innovations at scale with depth and sustainability, yet new reforms continue to encounter many of the same challenges. This has led to calls for researchers to work in partnership with practitioners to design, implement, and scale educational…

Purpose: This article aims to explore the implications of means-ends decoupling at the state level for the implementation of the global model of the research university by the deans and department heads. Means-ends decoupling at the state level implies that the policies and practices of the state are disconnected from its core goal of creating…

This study evaluated the effects of teacher adherence to behavioral treatment on student outcomes. Eighty-four children (ages 7-11) completed a 12-week, collaborative school-home behavioral intervention designed for youth with significant attention-deficit/hyperactivity disorder symptoms and impairment. Teacher adherence was assessed via school…

Previous studies have documented the personal transformation that many low literate adults undergo when they engage in literacy campaigns. In particular, research has captured how improved literacy leads to a greater willingness and capacity to speak out, or what is often referred to as voice. This paper focusses on the impact of an adult…