The following is a cost comparison of students photocopying print reserve readings for a typical college course versus printing out hard copies of the same articles if they are offered as electronic reserves at the University of Massachusetts at Amherst. The prices quoted were taken from the website of a major office supply company the week of…

In order to learn from experiences of academic libraries that combined their Circulation and Reference functions into one service point, an informal survey was conducted through relevant listservs. Some academic libraries have combined Circulation and Reference Departments at one desk and others are in the process of doing so. The results…

Are librarians doing all they can to ensure that customer services are delivered with the customer in mind? Librarians are great at helping, but we sometimes need help with identifying customers, defining their needs, developing services, and reviewing the processes behind the services. Fourth Generation Management provides new insight for…

The idea for a family literacy event resulted because teachers wanted more time to share reading strategies with parents, and parents wanted more information on how they could support and encourage their children with reading at home. With great success, Holy Cross School, Kemptville, Ontario, hosted a Family Literacy Night that coincided with the…

The Central Piedmont Community College Libraries moved from a separately maintained periodicals holdings list to a fully-integrated serials module. Establishing the serials module from scratch required the library to make a series of interrelated decisions beyond the realm of serials management and control. The implications of the serials module…

In recent years an increasing number of publishers have adopted tiered pricing of journals. The design and implications of tiered-pricing models, however, are poorly understood. Tiered pricing can be modeled using several variables. A survey of current tiered-pricing models documents the range of key variables used. A sensitivity analysis…

While the idea of data collection is new for many library media specialists, traditional statistics such as circulation, age, value, total collection numbers, class use of the library media center, etc. have been gathered since the dawn of library time. Typically these statistics are gathered simply because it has always been done, but library…

As libraries change to meet the evolving needs of our patrons, including the development of online services, many libraries are considering consolidating physical service points to maximize staff and better serve the in-house patron. This article describes the planning, implementation, and evaluation process involved in merging the circulation and…

The use of virtual or Web-based tours is on the rise in academic libraries, but with the loss of face-to-face contact and direct experience with the library's physical spaces, questions abound about this format's efficacy. Do online tour experiences measure up to those of a guided, face-to-face tour? Do online tours help mold students' perceptions…

This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University…

The non-standard practice at Cowles Library at Drake University has been to display electronic journals and some print journals in the Knowledge Base while simultaneously listing print journals and some electronic journals in the online public access catalog (OPAC). The result was a system that made it difficult for patrons to determine our…

In this study we examined the effects of online follow-up and online peer interaction following a face-to face professional development workshop on attitudes towards that professional development and completion of a professional development task. School librarians were invited to work online on a three page plan outlining interventions a library…

The Information Group at Millipore has been successfully using a digital rights management tool to secure the email distribution of archived laboratory notebooks. Millipore is a life science leader providing cutting-edge technologies, tools, and services for bioscience research and biopharmaceutical manufacturing. Consisting of four full-time…

There are multiple stages to developing critical skills when both the librarian and faculty member are partners in the process. One of the first actions is for both the librarian and the faculty member to be in the library class to help students with information literacy. A teaching dynamic becomes evident, and the students understand the…

This report presents tabulations for the 2004 Academic Libraries Survey (ALS) conducted by the United States Department of Education's National Center for Education Statistics (NCES). An academic library is defined as an entity in a postsecondary institution that provides all of the following: An organized collection of printed or other materials,…