A critical element in the evolution of governmental services through the internet is the development of sites that better serve the citizens' needs. To deliver superior service quality, we must first understand how citizens perceive and evaluate online. Citizen assessment is built on defining quality, identifying underlying dimensions, and…

Public administration is a highly diverse and evolving field of scientific inquiry. The study domain is characterised further by often-competing paradigmatic perspectives and seemingly endless teaching modalities. There seems to be an increasing realisation that answers to complex societal challenges cannot be solved within the knowledge…

This volume provides an overview of current issues in English as an International Language (EIL) education and critical intercultural literacy pedagogy. The different chapters are inspired by 'critical interculturality' as a decolonial project that seeks to interrogate the structures, conditions, and mechanisms of colonial power relations that…

Hyperglossing -textual and/or pictorial representations of lexical items is found to be aiding the development of decoding, and narrow reading is a useful strategy for L2 reading pedagogy. Although the research on glossing provides mixed findings regarding the benefits, it is also acknowledged that glossing improves especially incidental…

This small-scale case study focused on academic managers to explore the ways in which they control the workload of academic staff and the extent to which they use the workload model in performance management of academic staff. The links that exist between the workload and performance management were explored to confirm or refute the conceptual…

The purpose of this study is to explore the extent to which the characteristics of public administration degree programs are related to public service motivation (PSM) using a higher education socialization framework. Using a sample of approximately 500 students enrolled in 26 Master's degree programs across the country, this study confirms that…

Modern bureaucracy faces trade-offs between public and congressional input and agency expertise. The U.S. Forest Service offers an opportunity to quantitatively analyze whether an agency that is required to be more open to the public and congressional input will be forced to ignore its technical expertise in managing resources. This study uses…

The authors describe the theoretical preparation provided to students in advance of a limited-duration experiential learning experience in Washington DC in a Master's level course for students in Business or Public Administration. The students consider theoretical perspectives from economics, political science, and public administration with…

Egypt witnessed an unexpected uprising on 25 January 2011. People took to the streets demanding their rights to freedom, equity and a better economy, and in only 18 days managed to oust President Mubarak, who had held power for 30 years. The transition period is still ongoing with an unfolding of events creating turbulence in the political, social…

The study developed and distributed a survey to measure students' preference for stimulus-response learning. The responses of undergraduate and graduate students suggest the desire to maximize grades fosters a strong preference for instructors who tell students what they need to know and exam questions that incorporate terms and keywords similar…

Content and Language Integrated Learning (CLIL) is a pedagogic approach that has developed in response to the demand for integrating education in both school/university subjects and language skills. Our paper is devoted to the implementation of CLIL programmes in Public Administration within a particular sociolinguistic context: that of Russian…

Graduate unemployment is especially problematic in a country where much emphasis is placed on furthering academic studies for economic and personal rewards. This article investigates the relationship between career choice and unemployment length among graduates from a South African university. Data were collected by means of a survey questionnaire…

These proceedings contain the papers and posters of the 22nd International Conference on e-Society (ES 2024) and 20th International Conference on Mobile Learning (ML 2024), organised by the International Association for Development of the Information Society (IADIS) in Porto, Portugal, during March 9-11, 2024. The e-Society 2024 conference aims to…

Networks have become a central concept in the policy and public management literature; however, theoretical development is hindered by a lack of attention to the empirical properties of network measurement methods. This paper compares three survey-based methods for measuring organizational networks: the roster, the free-recall name generator, and…

Synchronous hybrid delivery (simultaneously teaching on-campus and online students using Web conferencing) is becoming more common in higher education. However, little is known about students' emotions in these environments. Although often overlooked, emotions are fundamental antecedents of success. This study longitudinally examined the role of…