For the past several years, many in the library profession have questioned the relevance of reference librarians in the digital age. With so much information available online, are reference librarians even still needed? The author believes they are--probably even more so today than ever. It is precisely the vast proliferation of electronic…

Diversity has been identified as a priority in library and information services for some time. The limited published research on diversity programs in libraries, though, has focused on academic libraries. This article represents the results of a study of leadership diversity in large, urban public libraries. In the study of members of the Urban…

Community colleges can use market surveys to better understand the delivery of library services from the standpoint of the end user. One such survey, LibQUAL+, measures library service in three dimensions: 1. Affect of Service (patron interaction with library staff); 2. Information Control (availability of needed resources and ease of accessing);…

This paper reports on the implementation of "My Language Portal" in the City of Greater Dandenong Libraries (CGDL), Melbourne, Victoria, through the development of a "My Language Portal Project Plan" in 2006. It discusses how the aims of the designers of My Language Portal (MLP) are fulfilled in the exceptional, changing…

Oregon State University (OSU) researchers surveyed 3,227 undergraduate students to identify how many students use or do not use the physical and virtual OSU libraries. Most importantly, we wanted to determine the alternatives to the library that students choose for typical library activities, such as studying, research, and research assistance,…

Activities in 2006 pointed to strategic shifts in library automation. The dynamics of the business environment changed rapidly from a fragmented industry to a highly consolidated one. Though the integrated library system (ILS) continues to represent the largest portion of revenue, products that deal with electronic content and deliver better…

When the author ran into other recent graduates at the American Library Association (ALA) annual conference in New Orleans in 2006, several told her they were not happy with their jobs. After months of searching, they settled for positions in isolated rural libraries, have jobs with little responsibility, or are expected to manage their staff…

The ability to search and receive results in more than one database through a single interface--or metasearch--is something many users want. Google Scholar--the search engine of specifically scholarly content--and library metasearch products like Ex Libris's MetaLib, Serials Solution's Central Search, WebFeat, and products based on MuseGlobal used…

This paper attempts to compare the availability, quality, similarities and differences of students' support services in United Kingdom Open University (UKOU) and Sri Lanka Open University (SLOU) and also to identify and enlist the deficiencies that SLOU students are facing in the student support services. To get the desired end four hundred…

This paper attempts to compare the availability, quality, similarities and differences of student support services in Allama Iqbal Open University (AIOU) and United Kingdom Open University (UKOU) and also to identify and enlist the deficiencies that AIOU students are facing in the student support services. The study found out that student support…

The article gives an overview of social bookmarking in libraries and discusses the University of Central Florida (UCF) Libraries Delicious project and its outcomes in depth. It also addresses technical issues involved with setting up a library Delicious account; barriers to participation; training requirements; integration with other library sites…

Ask Here PA is Pennsylvania's new statewide live chat reference and information service. This article discusses the key strategies utilized by Ask Here PA administrators to recruit participating libraries to contribute staff time to the service, the importance of centralized staff training, the main aspects of staff training, and activating the…

This article provides results from a survey of library and web resources usage by students enrolled in mathematics courses at LaGuardia Community College. The study examined information and technology usage habits and library skills of mathematics students. The study also identified the library/information services that mathematics students…

This paper seeks to establish the state of knowledge of Knowledge Management (KM) among Library and Information Services (LIS) professionals, the extent to which they find positions in the KM sector, the extent to which they practise identifiable KM processes in their work and the adequacy of educational preparation and professional development…

The paper describes the introduction of Web 2.0 techniques and tools at the Yarra Plenty public library in Victoria, beginning with library staff. The author argues that as libraries move from Web 1.0 type delivery systems to the social networking world of Library 2.0 librarians need to deploy and make accessible these radically different systems,…