The author reviews the evolution of the Circulation Department at the Georgia Institute of Technology (Georgia Tech) Library and Information Center from 2001 to the present. It is shown how a traditional circulation department with poor customer relations transformed itself by adopting innovative policies and services leading to improved customer…

This paper focuses on how an academic library managed changes in services and space to meet customer needs for streamlined services, increasing efficiency for students, faculty and staff in finding, analyzing, sharing, and producing knowledge. The Ohio State University's John A. Prior Health Sciences Library (PHSL) has merged its circulation and…

Results are reported for a series of 13 studies examining individual differences in information processing efficiency. The tasks used represented different content domains and levels of processing complexity. A total of 680 individuals (balanced between males and females, and aged 18 to 25 years) were tested. Subjects were selected from…

Since 1989, the United States Agency for International Development (AID) Africa bureau has operated under an Agency-wide Congressional Basic Education earmark, which specifically required the creation of five new basic education programs in sub-Saharan Africa between 1989 and 1991. The Bureau exceeded that goal by initiating primary education…

College is a place for students who really want to earn an education--that is, for students willing to move toward academic excellence and to excell. Lowering standards for any ethnic group dooms that group to the "junk heap of no success." Today, at great cost to the nation, America keeps too many students who are not university…

Concerned with maximizing productivity, the land-grant agricultural colleges have largely ignored the small farmers they were meant to serve, leading to consequences felt not only in rural America but also in much of the underdeveloped world. (KE)

General interest in decentralized decision-making in education is increasing in both Canada and the United States. This paper attempts a preliminary study of school-based management, which shifts some budgetary decision-making authority from the central office to individual schools. Although many academic specialties have explored decentralization…

This proposal suggests library inventory procedures to meet the need for improved security in the California State University libraries and to preserve the integrity of the collections at the 19 campuses. There is a need for a reliable method of inventory for the collection as a whole, in order to determine significant changes in the collection…

This paper provides a conceptual framework for addressing the issue of effectiveness and efficiency in education. It considers alternative criteria for identifying efficiency and discusses constraints on improving efficiency. The first section distinguishes efficiency from effectiveness, and also distinguishes "internal" from "external" efficiency…

The use of error pattern analysis can reduce the time and money spent on editing and correcting manuscripts. What is required is noting, classifying, and keeping a frequency count of errors. First an editor should take a typical page of writing and circle each error. After the editor has done a sufficiently large number of pages to identify an…

Following a brief discussion of the concept of time as a resource and a clarification of that resource's importance, the author analyzes 20 ways administrators waste time and 40 ways administrators can save time. None of the techniques suggested require special forms or training. The time wasters considered fall into the areas of personal…

Computer services provided to the Navy Computer Managed Instruction (CMI) system and numerous non-CMI users are the focus of this report of a study designed to (1) analyze the response time, interruptions, and availability of the CMI system; (2) determine the impact of the non-CMI users on the ability of the system to respond to CMI requirements;…

This pilot simulation study examines the important methodological problems involved in costing educational wastage, focusing specifically on the cost implications of educational wastage in primary education. Purpose of the study is to provide a clearer picture of the underlying rationale and interrelated consequences of reducing educational…

Education is both a service enterprise and a product enterprise. Each view has direct bearing on the program structure that ties budget, accounting, and reporting data into classification matrices capable of computerized analysis. Service is defined as an activity or as a tangible object delivered to a specified client. An educational product is a…

The examination of the secondary school at this meeting took the form of examining a variety of internal and external domains, mainly societal changes, teaching, technology, curriculum, learning, measurement, structure, administration, and counseling. Eight plenary papers and forty-three abstracts of group papers express views as to the ways in…