The Assessing Quality on Digital Reference team conducted two site visits at Florida Libraries in August 2001. The objectives of these visits were to: document how digital reference services are currently being planned for, delivered, and evaluated in libraries; understand how "quality" in digital reference is defined in these…

The following information is provided in this annual report: names and positions of 1996 Board of Trustees members, Library of Michigan Foundation 1996 Board of Directors, legislative council, alternate members, and Library of Michigan staff; the library mission; a list of 10 major administrative tasks conducted in 1996; service and technological…

This paper argues that the ancient people of Kemet (Egypt), "the black land," built and operated the first major libraries and institutions of higher education in the world. Topics of discussion include the Ancient Egyptians as an African people; a chronology of Ancient Kemet; literature in Kemet; a history of Egyptian Librarianship; the…

Library service is one of the critical elements for designing a successful distance program in terms of learner support at a distance. Before a library service can be developed, three questions need to be answered: First, what are the expectations and needs of students and faculty in online programs? Second, what kinds of library services are…

Since 1989, the Reference and User Services Association/Management and Operation of User Services Section's Management of Reference Committee has successfully used case studies to foster structured discussions among public service librarians on a wide variety of issues relating to managing change in reference services. The information offered in…

This paper begins with a discussion of information management as it pertains to the four operations of automated library systems (i.e., acquisitions, cataloging, circulation, and reference). Library staff reactions to library automation change are summarized, including uncertainty, cynicism, and resignation or hope. Common pitfalls that interfere…

This annual report of the Council on Library and Information Resources (CLIR) begins with a list of supporters, a letter from the chairman, and a message from the president. The major CLIR programs are then described: (1) Preservation and Access, including domestic and international activities; (2) Digital Libraries, including developing libraries…

Long regarded as the premier monographic series in its area of coverage, "Advances in Library Administration and Organization" offers research perspectives that are both timely and lively. This 18th volume continues the series' long practice of bringing to its professional and academic readership an eclectic mix of scholarship and longish essays.…

The purpose of this study was to conduct a case study of the NASA (National Aeronautics and Space Administration) Glenn Research Center library to examine strictures related to outsourcing, how they have helped and/or harmed the relationship between the civil servants employed by the library and the contracted employees, and the management of the…

Data gathered in application of Paul Kantor's demand-adjusted shelf availability model to medium-sized academic library indicate significant differences in shelf availability when data are analyzed by last circulation date, acquisition date, and imprint date, and when they are gathered during periods of low and high use. Ten references are cited.…

Presents results of survey assessing the opinions of 76 Association of Research Libraries library directors concerning 19 educational competencies for research librarians. Results are analyzed regarding importance of competencies, their need in different positions, their possession by beginning librarians, and the adequacy of instruction in…

This description of the current conditions of college libraries in India highlights the administrative structure, finances, library collections, technical processing, library services, personnel, and physical facilities. A bibliography is provided. (EJS)

Discusses the effective use of stack space through weeding, storage, microfilm, and selection; study space based on student population; and service space by reorganization of staff, collections, and study space. Three references are noted. (CHC)

Results of a survey of 15 directors of large libraries revealed a consensus that despite their adversarial roles and the time and effort it takes to make the relationship work, unions are worth the trouble. Highlights include who runs the library, rewarding mediocrity, salaries, team versus individual, race, negotiating roles, and changes needed.…

Discusses results of a survey of school media specialists and their budgets in a group of 81 participants in Western North Carolina. Findings included: virtually all participants had site-based management teams or school improvement teams in their schools, however, only a third of the media specialists were on these teams, and there was much…