Discusses the need for training of volunteer tutors used in literacy programs and describes a training program consisting of four workshops. (CHC)

Discusses whether corporate training and education needs are better served by one large training department or by many small training staffs directly controlled by the departments. (JOW)

The author briefly discusses the merits of various evaluation methods with special reference to evaluating the effectiveness of training programs. (BP)

How vignettes of real-life situations provide good training tools. (Editor)

Offers a four-step approach that highlights the key issues at each stage of the coaching process: (1) contract with the client; (2) observe and assess needs; (3) constructively challenge; and (4) handle resistance. (JOW)

Behavior modeling has an inherent appeal to learners. They use the same methodology to learn interpersonal skills that they used to learn technical skills. They are shown what to do and have many opportunities to practice with immediate feedback. (JOW)

Explores the potential of Web-based training for PACS (Picture Archival and Communication Systems) used in radiology departments for the storage and archiving of patients' medical images. Reports results of studies in three hospitals in Malaysia, Singapore and the Philippines that showed that the Internet can be used effectively for training.…

Describes a systematic approach for the design of training that supports large software implementation projects. Addresses the diverse combination of users, with different needs and time requirements, and outlines how a systematic design approach can be applied to the design and delivery of complex training solutions related to performance…

Unstated beliefs adults bring to training may conflict with what they are being taught. Rather than identifying learning objectives, trainers should identify trainee assumptions through questionnaires that force people to confront their beliefs and help unblock them. (JOW)

Discusses the differences between training, which usually focuses on more specific job skills, and teaching, which is usually more concerned with acquiring declarative knowledge. Suggests training should be made more like teaching, focusing more on understanding, emphasizing intrinsic goals of learning, problem solving, and subject-specific…

Asserts that the self-contained classroom is inherently flawed; lost opportunities for growth of students and teachers are associated with solo-delivered staff development programs. Presents characteristics related to successful team trainers. (JOW)

Describes a model for dynamic electronic performance support systems based on NNAble, a system developed by the training group at Apple Computer. Principles for designing dynamic performance support are discussed, including a systems approach, performer-centered design, awareness of situated cognition, organizational memory, and technology use.…

Offers a six-step process that can help a training department evolve from a reactive training factory into a proactive internal consulting practice through the use of performance technology principles. (Author/JOW)

Tips for writing more effective case studies are (1) writing them in the form of a story; (2) giving the characters names; (3) using dialogue and realistic details; (4) describing vividly; (5) making the flow easy to follow; and (6) giving all necessary information but leaving enough mystery to maintain interest. (SK)

Training theater is a training method similar to role playing and is used by well-established organizations. The approach is intended to help people break out of their workaday roles and tap the creative power they have within themselves. (JOW)