The Central Piedmont Community College Libraries have been successful in creating positive expectations from the CPCC community by connecting an official library logo with quality library service. The creation of the CPCC Libraries' logo CLICK was a process that spanned several months. A history of this process details the meetings and design work…

In 1956-57 John Metcalfe was seconded from the Public Library of New South Wales to the University of Sydney to report on the needs of the University Library. This is a forgotten chapter in that Library's history, and a hitherto unexamined aspect of Metcalfe's career. Metcalfe was apparently manoeuvering to leave the Public Library, and expected…

This paper seeks to provide an intellectual rationale for maintaining the centrality of preservation concepts and ethics in an increasingly digital information environment; in other words, while some long-held principles of preservation management may no longer apply, many others are still viable in high-tech situations. Libraries are rearranging…

This document is a statement of guidelines for the collection of reference materials at the Ethel K. Smith Library in Wingate University (North Carolina). The library's mission statement is given at the outset. Then parameters are established for the reference collection's scope and size, including subject-area and media priorities. The statement…

Total Quality Management (TQM) is "a system of continuous improvement employing participative management and centered on the needs of customers." Key components of TQM are employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and recognition that the system, not people, produces…

In the field of total quality management (TQM), the term "customer" has been redefined to include all stakeholders, people who have an interest in the organization and its activities, from traditional customers to employees and society as a whole. The stakeholders of an academic library include: students, academic staff, university and…

In the face of decreasing enrollment and increasing information technology, future expansion of off-campus education programs is possible. A survey of 106 members of the North Central Association (NCA) of Colleges and Schools examined the library services considered essential to quality distance education and questioned the issue of accreditation…

This 1992 report from the Alabama Public Library Service includes directories of public libraries, single-county public library systems, multi-county public library systems, and multitype library systems in the state, as well as cross-references providing access to the libraries by name of the library and librarians. Individual library statistics…

Adhering to the proven fundamentals and the same general structure as previous editions, this revision updates and expands the material in the text to cover the latest managerial systems and approaches. The book presents the principles of library and information center management in a conceptual framework as it examines dynamics within the…

Planning for the Multitype Library Cooperative (MLC) is critical if it is to best assist the library community. Multitype Library Cooperatives are unique organizations in the library community that serve as the "libraries" library, providing various special services. This book is a companion volume and handbook to "Strategic Planning for Library…

This SPEC Kit and Flyer focus on performance evaluation of library directors. The survey, included in the SPEC Kit, was sent to all 121 Association of Research Libraries (ARL) directors; 76 directors (63%) responded. The survey asked about factual attributes of director review processes, including frequency of review cycles, participants, and…

This book provides a format for taking information traditionally collected by library media specialists and showing how it can be used to examine existing programs or to document the need for a program change. Field-tested in several school districts, this new tool includes all the necessary forms and worksheets school media specialists will need…

This manual has been designed as a practical guide to quantifying and measuring the results, or outputs, of public library service to children. The basic output measures presented are tailored to reflect library services to children (defined as persons 14 years old and younger) and their care givers. Six categories of measures are presented: (1)…

Historical studies of public libraries are important because they provide insight into the development of these institutions and serve as an aid to future researchers. This paper examines the development of the Tuscarawas County Public Library (TCPL), in Ohio, for the years 1937-60, in order to discover how the library's building, budget,…

Intended for use by the delegates to the second White House Conference on Library and Information Services (WHCLIS2), this issue briefing book contains national issues which have been identified at the governors' pre-White House conferences in the various states and territories. The issues have been assigned to 10 topical areas--Access,…