Provides insights from experienced managers that may be useful for newly appointed library managers or directors, and details the issues they will face as supervisors. Highlights include decision making and change; motivation and delegation; general observations about management, such as coping with stresses; clarification of goals; and ethics.…

Provides answers to some commonly asked questions about furniture and interior space utilization in libraries. Examines the impact of increased computer usage on electrical, space, and reference desk requirements. Highlights specialized needs with regard to the Americans with Disabilities Act and air quality standards. Discusses shelving and chair…

Describes a study of 81 community college libraries or learning centers to determine the extent that organizational structures had changed as a result of implementing automated library systems and to explore the changing relationship between libraries and computer centers. Finds minimal changes in structures among participants. (11 citations) (MAB)

Outsourcing has been proposed as a method for improving effectiveness and productivity in Australian public library service. Developments, drawbacks, and potentials are discussed, and differences between contracting out whole services as opposed to selected activities are examined. (AEF)

The University of Washington (Seattle) developed an administrative process that integrates user needs assessment. The user-centered library is defined and assessment initiatives including policies, surveys, analysis of resource allocation, and professional development are discussed. (AEF)

Discusses the implementation of the OhioLINK (Ohio Library and Information Network) system, an integrated library system linking 23 public and private academic institutions and the Ohio State Library. Topics include a history of OhioLINK; organizational structure; decision-making procedures; public relations strategies; cooperative circulation;…

Academic libraries should focus on their users as customers and develop programs to meet expectations. Discusses gaps between expectations and management's perception of expectations and suggests strategies for enhancing satisfaction, communication, and management. (AEF)

Reports on an agreement signed by 15 leaders of large U.S. research libraries and archives to collaborate on the establishment of a National Digital Library Federation which will implement an open digital library consisting of digitized collections accessible via the Internet. Also lists the federation's mission, goals, and participant names and…

Using networked information resources to communicate research results has great potential for academic libraries; this development will require collaboration among libraries, scholars, computing centers, and university presses. Library managers can help overcome collaboration barriers by developing appropriate organizational structures, selecting…

Presents recipients of the 1995 American Institute of Architects/American Library Association Library Buildings Awards Program. Most descriptions contain: names of the library, library director, and architects; library location; historical background; and building description including photographs, site plans, square footage, collection and…

Surveys were conducted of the directors of 120 Ontario public libraries and 7 Canadian library schools to assess how well the schools are preparing students for administrative and management positions. It was found that the schools are covering the topics deemed important by public libraries through general courses in library administration. (36…

Examines the impact of Hurricane Andrew on the Miami-Dade Public Library System (MDPLS). Topics discussed include the community's response to the sudden lack of library services; the use of library branches as emergency relief centers and communications centers; library disaster policies; and visions for MDPLS under a new director. (LRW)

Discussion of Total Quality Management (TQM) highlights its history in business and industry, explains its use in higher education settings, and describes recent quality efforts in library services. Topics addressed include a history of quality; barriers to quality control; examples at Pennsylvania State University; and learning opportunities for…

Discussion of the use of CD-ROMs in academic library reference departments focuses on types of instruction librarians can offer and their possible impact on other reference services. Classroom instruction versus point-of-use instruction is compared, and implications for librarians and library management are considered. (Contains 23 references.)…

Discussion of customer service and Total Quality Management in academic libraries highlights selected customer-service training programs and popular customer-service videos. Topics discussed include utilizing campus resources; staff attitudes; commitment of administrators; and service training issues for academic library managers. (22 references)…