The "Standards and Guidelines for Quality Assurance in the European Higher Education Area" (ESG) were adopted by the Ministers responsible for higher education in 2005 following a proposal prepared by the European Association for Quality Assurance in Higher Education (ENQA) in cooperation with the European Students' Union (ESU), the…

"Proceedings of International Conference on Humanities, Social and Education Sciences" includes full papers presented at the International Conference on Humanities, Social and Education Sciences (iHSES), which took place on April 22-25, 2021, in New York, New York. The aim of the conference is to offer opportunities to share ideas, to…

APPA's highest institutional honor, the "Award for Excellence in Facilities Management (AFE)," recognizes those educational institutions whose facilities management organizations demonstrate quality in overall operations and effectiveness. The Award for Excellence is based on a set of criteria that include: Leadership; Strategic and…

The Internet enables new models. In the commercial world, for example, we have eBay, Amazon.com, and Netflix. These new models operate with a different set of rules than do traditional models. New models are emerging in higher education as well--for example, competency-based programs. In addition, courses that are being provided from outside the…

The authors discuss the CAPES Foundation, the Brazilian Agency for Support and Evaluation of Graduate Education. They also present and discuss the current data and status of the Brazilian venture for developing human resources and for the formation of an active community dedicated to Science and Technology, giving a general vision of its…

Postsecondary distance education has attracted increasing attention in recent years, an understandable change when one considers that innovative approaches to distance education have offered opportunities to overcome some of the key challenges in traditional "brick and mortar" education. Nonetheless, there are a plethora of issues that…

Accreditation in the United States is about quality assurance and quality improvement. It is a process to scrutinize higher education institutions and programs. Accreditation is private (nongovernmental) and nonprofit--an outgrowth of the higher education community and not of government. It is funded primarily by the institutions and programs that…

States are grappling with a federal requirement that is forcing them to use a new, more uniform method of calculating high school graduation rates--a method that, in some states, is yielding rates that are 20 percentage points lower than those states have reported in the past. Under a 2008 update to federal education rules, the states were…

Attention to evaluation quality is commonplace, even if sometimes implicit. Drawing on her 2010 Presidential Address to the American Evaluation Association, Leslie Cooksy suggests that evaluation quality depends, at least in part, on the intersection of three factors: (a) evaluator competency, (b) aspects of the evaluation environment or context,…

Purpose: The purpose of this study is to explore the perceptions of international students of service quality delivery (SQD) in a Malaysian public university. Design/methodology/approach: The study was limited to the University's immediate physical environment and its associated human and systems-based services. The physical environment in this…

This chapter introduces the concept of benchmarking and how higher education institutions began to use benchmarking for a variety of purposes. Here, benchmarking is defined as a strategic and structured approach whereby an organization compares aspects of its processes and/or outcomes to those of another organization or set of organizations to…

Although postsecondary education for people with intellectual disabilities can improve their chances of employment and create a more satisfying life, higher education is becoming a more usual avenue of postschool learning. As part of a 2-year Certificate in Contemporary Living (CCL) Program offered at Trinity College Dublin, students audited…

European higher education has experienced substantial changes as a result of the ongoing implementation of the "Bologna Process." Twenty nine (29) European countries signed the "Bologna Declaration" in 1999 committing themselves to transform, through cooperation, an archaic and separated assortment of higher education…

With quality assurance related to the Bologna goals, universities are required to fulfil internationally accepted standardized criteria of quality. This tends to reinforce control in assessment. However, control-oriented evaluations seem to lack meaning for academic staff. The article explored the possibilities and space for improvement-oriented…

As traditional universities grapple with an onslaught of demand for distance education a recurring call to ensure quality in such offerings arises. The Quality Matters Program intends to guarantee such quality through a peer-centered process and offers a certification process to help assure quality in online and blended courses. This report is a…