People keep writing articles about how valuable libraries are, even with ebooks and the Internet. What people are overlooking is that the reason libraries are having such fits dealing with a changing environment is not that libraries are unrecognized as fountains of value, it's that libraries are so valuable that they attract voracious new…

Purpose: The paper aims to provide an overview of the e-resources and services in Tsinghua University Library, Beijing, and describe five campus-wide user surveys. It states how these user surveys play an important role in service quality enhancement. Design/methodology/approach: Following a brief history of Tsinghua University Library, a summary…

This article outlines Public Library Association (PLA) 2010 annual conference to be held in Oregon Convention Center, Portland on March 23-27. The days quickly fill up with the picks of over 100 programs as well as valuable "talk tables" and special events. The well-organized schedule, divided into eight broad tracks (e.g., technology,…

With the recession, library budgets have been hit hard just as demand keeps climbing, a paradox that creates a resource gap for even the best-off libraries. Short term, the recession has library leaders scrambling to find ways to close the money gap and keep core services alive. Long term, it has them thinking about how to stabilize their…

With the ongoing shift to electronic formats for library resources, acquisitions librarians, like the rest of the profession, must adapt to the rapidly changing landscape of electronic resources by keeping up with trends and mastering new skills related to digital publishing, technology, and licensing. The author sought to know what roles…

Embedded librarianship has emerged as one approach to meeting the ever-evolving information needs of our clients. The University of Arizona Health Sciences Library has endeavored to become more proactive by embedding librarians within each of the four colleges it serves. Although the process of establishing visibility, recognition, and developing…

After providing access to over 100 video interviews conducted by a professor with notable entertainers and personalities from film through an institutional repository, an experiment was conducted to discover whether a larger audience could be gained by adding a subset of 32 of these videos to YouTube. The results, over 400,000 views, indicate that…

Oakland University (OU) Libraries undertook an assessment of how to leverage its resources to make online tutorials more focused on users' needs. A multi-part assessment process reconsidered Web tutorials offerings through the lenses of faculty and staff feedback, literature review, and an analysis of other universities' online tutorial offerings.…

Providing accessible library services and instruction to distance users with disabilities can seem daunting. This article, which grew out of a webinar presented by the author to the Health Science Special Interest Group of ACRL, provides practical strategies to help content creators utilize built-in accessibility features and provides a resources…

The study carried out at Makerere University and Uganda Martyrs University in 2010 aimed at providing strategies for enhanced distance learning library services in terms of convenience and adequacy. The study adopted a cross sectional descriptive survey design. The study revealed services provided in branch libraries in Ugandan universities were…

Library literature and blogs frequently discuss customer service and user experience in physical libraries and Web sites, but little is said about this mentality toward services for distance learners specifically. This paper takes customer service best practices from well-known thinkers of the business world and makes connections to services for…

Librarians might remember that day, whether it was a month ago or over ten years ago. They may have asked themselves what they needed to know, how they should do it, how they could improve it, and, if change was needed, whether they could effect change with ease or would be met with opposition? Did they go in like lambs and become lions, or learn…

The arts have their place in every facet of a school, and the library is no exception. Thinking beyond traditional definitions, arts education could include teaching creative problem solving as well as continuous questioning of issues and ideas. The media center is the perfect venue to showcase students' efforts in the arts. This article gives…

The school library media center should be a place that every student and teacher feels compelled to visit on a daily basis. Offering good, informative orientations can provide the direction needed to ensure that happens. Orientations should be part of every school library media specialist's job description and role. Orientations can be as long or…

This article examines how finding aids are structured and delivered, considering alternative approaches. It suggests that single-level displays, those that present a single component of a multilevel description to users at a time, have the potential to transform the delivery and display of collection information while improving the user…