Supporting the information needs of researchers adequately is a major challenge for university libraries. This paper outlines results of a survey of 23 researchers conducted by Deakin University Library into their information needs and perceptions of the library's role and performance. The survey challenged established ideas about researchers' preference for print, the age of resources required, and reliance on specialist rather than general or cross-disciplinary databases. Of note were changes in use of the library and online resources, and in the need for library support services. The study raises key questions about the future roles of libraries and librarians. (Contains 32 notes.)