ACE is an independent national charity, whose trained advisers have been providing parents with support and legal advice for over 45 years. Parents ring the ACE advice line when they have a problem with their children's education. They call in with a broad spectrum of issues, ranging from what to do when their child has been excluded to how to find the best school for a child with learning difficulties. In this article, the author recounts her experience on the line one afternoon as a member of the ACE collective.