This article provides an overview of the methods and data-collection process for a multi-level mixed-methods case study. Data for the study were gathered through phone interviews and electronic surveys from individuals working on the same educational program in Southern Sudan, though some were supporting the program from outside the country. The primary comparison was to examine the varied perceptions held by staff involved in a program, that depended on whether they worked in the field, the program office or the international or regional headquarters. This article examines mixed-method research using remote data collection. It also examines how previous experience working on a different program in Southern Sudan helped to prepare for this study.