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ERIC Number: EJ964756
Record Type: Journal
Publication Date: 2011
Pages: 12
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1547-9714
EISSN: N/A
Available Date: N/A
Expectations of Competency: The Mismatch between Employers' and Graduates' Views of End-User Computing Skills Requirements in the Workplace
Gibbs, Shirley; Steel, Gary; Kuiper, Alison
Journal of Information Technology Education, v10 p371-382 2011
The use of computers has become part of everyday life. The high prevalence of computer use appears to lead employers to assume that university graduates will have the good computing skills necessary in many graduate level jobs. This study investigates how well the expectations of employers match the perceptions of near-graduate students about the computing skills necessary for the workplace. Four graduate-level positions were identified from advertisements placed in order to recruit graduates. The employers who placed these advertisements were interviewed, as were 21 students about to graduate from a university commerce programme. It was determined that the wording of the advertisements did not satisfactorily portray the requirements and intentions of the employers. Employers, unsure in many cases of how to request the skills they needed, assumed that graduates' end-user computing skill would be at a level suitable for entry into the workplace. Students close to graduating, while accepting that computers would be a part of their daily work life, had no idea of the type of computing skills employers would expect. This study highlights implications for three groups: employers, graduates, and educators. With the implications in mind the following recommendations are made: Employers are encouraged to: (1) Modify their assumptions about graduate's computer literacy; (2) Communicate their needs clearly to new graduates; and (3) Communicate with tertiary education providers about their workplace requirements. Graduates are encouraged to: (1) Make themselves aware of the types of computing that workplaces require; and (2) Be more circumspect when it comes to evaluating their own end-user computing skills. Educators are encouraged to: (1) Modify student profiles to match those of graduating students; (2) Communicate with employers regarding the domain and non-domain skill set required by graduates; and (3) Not be surprised if new students arrive to study without the level of end-user computing required to complete a degree. This study highlights the difficulties employers have trying to express their end-user computing requirements in job advertisements and the different interpretations that graduates make when reading the advertisements. Employers assumed that all graduates would have good computing skills, and students had high levels of confidence in their computing ability but little understanding of workplace computing requirements. The results of this study indicate that this is an issue that requires consideration by both sides of the employment process. (Contains 1 table.)
Informing Science Institute. 131 Brookhill Court, Santa Rosa, CA 95409. Tel: 707-531-4925; Fax: 480-247-5724; Web site: http://www.informingscience.org
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A