ERIC Number: EJ952291
Record Type: Journal
Publication Date: 2009-Dec
Pages: 10
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0094-1956
EISSN: N/A
Available Date: N/A
Building Interpersonal Relationships as a Key to Effective Speaking Center Consultations
Ward, Kiya; Schwartzman, Roy
Journal of Instructional Psychology, v36 n4 p363-372 Dec 2009
Although much interest has been generated regarding the functions speaking centers serve and the effects consultations can have, minimal research has addressed the dynamics of consultations themselves. This study documents what speaking center clients and consultants identify as barriers in consultations and how they address them. Analysis of qualitative survey data obtained from university speaking center clients and consultants shows that emotional intelligence, empathy, and interpersonal trust serve as necessary underlying components of successful consultations.
Descriptors: Emotional Intelligence, Speech Communication, Consultants, Guidance Centers, Empathy, Interpersonal Relationship, Consultation Programs, Group Dynamics, Barriers, Change Strategies, Qualitative Research, Trust (Psychology), Performance Factors, Communication Strategies, Communication Research, Graduate Surveys, Student Surveys, Student Attitudes, Program Effectiveness, Social Cognition
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A