ERIC Number: EJ951384
Record Type: Journal
Publication Date: 2003
Pages: 15
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1536-7967
EISSN: N/A
Available Date: N/A
Impacts of an Information Commons on an Academic Library's Service Points
Gohlke, Mary Jo; Ray, Kathlin
Journal of Access Services, v1 n3 p57-71 2003
The impacts of technology upon traditional library resources are sometimes unexpected. The library at California's University of the Pacific discovered that usage of print materials was dwindling, even though the addition of a 50-station "Information Commons" had bolstered overall library use. At first it was anticipated that the circulation desk might, within several years, be downsized into a mere information kiosk. Nevertheless, a study of the two service points-the Information Commons and the Circulation Desk-concluded that patrons still seek library services with a personal touch and continue to demand print materials. A "user satisfaction" survey revealed no mandate from users for the abandonment of print materials. As in the past, the services of the circulation desk have adapted to fit its users.
Descriptors: User Satisfaction (Information), Academic Libraries, Library Services, Access to Information, Library Development, Library Materials, Library Research, Change Strategies, Strategic Planning, Library Administration, Needs Assessment, User Needs (Information), Use Studies
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: California
Grant or Contract Numbers: N/A
Author Affiliations: N/A