The United Kingdom Open University has experimented with a range of information and communication technologies (ICT) to support learners and foster the development of learning communities, including online resources, email, e-messages, SMS messaging, and Second Life. The initial creation of information and resources to support study has been followed by the expansion of e-communications and interactive activities, which form part of a revitalised learner support blend, aimed at reducing the "distance" in distance education for the learner. Here we describe how ICT has been used by two major learner support projects to strengthen student identity in the context of a programme of study, and to support students at key points in their learning journey.