People using libraries will expect to receive more of what they provide in more ways and in more places. It's already the case that people presume they should be able to do things they can do at the library through the web. Because they can do that, they presume they can use the libraries through their phones and their tablet computers. To some degree, libraries have succeeded in enabling some of that. Any service or content that works well on the open web through using web standards and common conventions should render well in the web browser on a fancy new phone. And reading a book in the library will be much like reading the same book, checked out, in their home. It seems clear that like with everything else librarians do to connect users with content and services, the more open and supportive of outside innovation they stay, the bigger the opportunity they allow themselves to help their institutions transition yet again to each new user paradigm.