In 2009, the author spearheaded the Thunder Bay Public Library's (TBPL) service audit on kiosks. A task force comprising staff from the children's, reference, and adult services departments was formed to work on the audit. Task force members worked together and studied how patrons and staff use kiosks, conducted a literature review, surveyed other libraries, and developed several recommendations. In this article, the author describes the results of the audit and provides recommendations from the task force. (Contains 3 figures.)