Service-learning is a form of experiential learning that combines academic coursework with voluntary service in the community. There is a dearth of critical analysis of the effects of service-learning. To address this issue, this practitioner research aimed to explore and understand its effects. An inductive approach, using qualitative and grounded theory methods, was used. Twelve semi-structured, in-depth individual interviews and two focus groups, one held at the beginning and the other at the end of the students' service placement, were conducted. Sequential and comparative analysis was made of the data gathered from various sources related to the course. The study demonstrates how intellectual and personal development can occur through service-learning. It also highlights potentially negative effects, but suggests that, overall, service-learning is potentially conducive to students' transformation.