The University of Kentucky Engaging Differences (UK-ED) project focused on developing, evaluating, and disseminating a web-based performance support system (WPSS) to enhance accommodations provided by personnel at the University of Kentucky (UK), the Lexington Community College (LCC), and the Kentucky Community and Technical College System (KCTCS). The project was completed in three phases: (a) knowledge base development, (b) development of a prototype of the WPSS for use at UK and LCC; and (c) validation of the UK-ED WPSS for use at KCTCS. The WPSS components and activities conducted within each phase are described. Results suggested that the WPSS allowed users to effectively and efficiently locate information. In addition, all users' perceptions of the systems were positive. (Contains 2 tables and 4 figures.)