ERIC Number: EJ839781
Record Type: Journal
Publication Date: 2006-Jun
Pages: 19
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1360-3736
EISSN: N/A
Available Date: N/A
Measuring Change in Work Behavior by Means of Multisource Feedback
Jellema, Froukje; Visscher, Adrie; Scheerens, Jaap
International Journal of Training and Development, v10 n2 p121-139 Jun 2006
Evaluating the effects of interventions is among the most critical issues faced by the field of human resource development today. This study addresses the potential of multisource feedback for training evaluation. The central research question is whether or not it is possible to measure change in work behavior, as a result of training, with multisource feedback in a reliable and valid way. A procedure for training evaluation was developed and three quasi-experimental studies were carried out. The psychometric properties of the multisource feedback instruments used are discussed as well as the training effects that were found. Our conclusion is that in most cases coworkers do not perceive positive changes in the work behavior of training participants. Whenever a training effect is observed, this is observed by the ratee's peers, rather than by the ratee's superiors or subordinates. Overall, the results do not support multisource feedback as an efficient method for training evaluation. However, this does not mean that multisource feedback cannot be used in a training context at all. Two alternative applications are presented.
Descriptors: Feedback (Response), Psychometrics, Human Resources, Intervention, Evaluation Methods, Behavior Change, Staff Development, Training, Program Evaluation, Quasiexperimental Design, Instructional Effectiveness, Outcomes of Education, Measures (Individuals)
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Adult Education
Audience: N/A
Language: English
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Author Affiliations: N/A