Despite the best attempts of academic staff to teach students the mechanics of citation, the rules of referencing continue to be broken, particularly by those new to Western university systems (either first-year undergraduate students or international students from different cultural backgrounds). In late 2003, 16 postgraduate international engineering students failed an assignment as a result of plagiarism. In response, collaboration between the lecturers and the learning support staff over three years yielded significant improvements in academic scholarship. The improvement in performance was achieved by making cross-cultural assumptions about academic scholarship in the Western context explicit, while putting in place additional workshops for students. Instead of focusing on policy, remediation and punishment, staff worked to foster an understanding of critical scholarship in the Western academic context. The approach also demonstrated the benefits of partnership between engineering faculty and learning support staff. (Contains 1 table and 1 figure.)