This qualitative constructivist research study employed a unique professional case-based pedagogy to investigate how concurrent Education undergraduate students made sense of the complex dilemmas inherent in the cases and in particular, the factors that influenced their critical thinking processes. The paper identifies three core categories that emerged in participants' critical reflections. Further, it discusses the process of participant engagement as they reflected upon the complexities of each case to arrive at new levels of awareness regarding their professional conduct, responsibilities, and behaviour in view of the "Standards of Professional Practice". Last, it elaborates upon the progression of participants' thinking processes via this multi-modal approach.