ERIC Number: EJ808089
Record Type: Journal
Publication Date: 2004
Pages: 14
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0271-9517
EISSN: N/A
Available Date: N/A
What Do Students Want in Advising? A Policy Capturing Study
Mottarella, Karen E.; Fritzsche, Barbara A.; Cerabino, Kara C.
NACADA Journal, v24 n1-2 p48-61 Spr-Fall 2004
A policy capturing approach was used to examine the advising variables that contribute to student satisfaction. Students (N = 468) rated 48 scenarios in which advising approach, relationship, advisor gender, emotional nature of the relationship, and type of advisor were manipulated. Results show that being known to the advisor, having a professional advisor, and receiving warmth and support from the advisor were important factors to advisee satisfaction. Ratings differed by student gender, advising experience, and age. Relational variables can exist across multiple advising approaches, and satisfaction likely depends more on the advisor's interpersonal skills and style than advising approach.
Descriptors: Student Attitudes, Academic Advising, Faculty Advisers, Student Personnel Services, Satisfaction, Educational Policy, College Students, Gender Differences, Age Differences, Student Experience, Predictor Variables, Affective Behavior, Counseling Effectiveness
National Academic Advising Association. NACADA Executive Office, Kansas State University, 2323 Anderson Avenue Suite 225, Manhattan, KS 66502-2912. Tel: 785-532-5717; Fax: 785-532-7732; e-mail: nacada@ksu.edu; Web site: http://www.nacada.ksu.edu
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A