Shows how management training at Lloyds TSB Independent Financial Advisers has helped to boost enthusiasm among line managers, improve communication between departments and create a new momentum within the organization. Describes how the Open University Business School professional certificate in management was combined with activities to enrich the curriculum and apply it to Lloyds TSB. Details the impact on course participants and on the organization as a whole. Attributes much of the fall in staff turnover, from 22 per cent to 6 per cent, to the effects of the programme.