ERIC Number: EJ780104
Record Type: Journal
Publication Date: 2007-Dec
Pages: 14
Abstractor: Author
ISBN: N/A
ISSN: ISSN-0001-8791
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Available Date: N/A
Psychological Strain and Emotional Labor among Police-Officers: A Diary Study
van Gelderen, Benjamin; Heuven, Ellen; van Veldhoven, Marc; Zeelenberg, Marcel; Croon, Marcel
Journal of Vocational Behavior, v71 n3 p446-459 Dec 2007
The authors examined the relationship between psychological strain, emotional dissonance and emotional job demands during a working day of 65 Dutch (military) police officers, using a 5-day diary design. We hypothesized that emotional dissonance partly mediated the relationship between psychological strain at the start and at the end of a work shift. We also tested the mediating role of emotional dissonance between emotional job demands and psychological strain at the end of a work shift. Results of structural equation modeling analyses showed that psychological strain at the start of a work shift had a positive effect on the experience of emotional dissonance and psychological strain at the end of a work shift. Emotional dissonance partly mediated the relationship between psychological strain at the start and psychological strain at the end of a work shift. Results are discussed in light of conservation of resources theory (Hobfoll, S. E. (1988). "The ecology of stress." New York: Hemisphere Publishing Corporation).
Descriptors: Structural Equation Models, Police, Ecology, Psychology, Indo European Languages, Stress Variables, Work Environment, Emotional Problems, Correlation, Diaries, Anxiety
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
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Authoring Institution: N/A
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