A relatively new feature of human performance technology (HPT) is e-training, which, while considerably more economical and time-efficient than traveling to a remote location for training, presents other challenges. Course length remains a problem, and there are professional organizations for which performance improvement is too difficult to measure for legal certification purposes. This paper describes a new type of software that allows automated delivery of online performance support based on an immediate sensing of a business process problem. If the business process modeling is done correctly, tasks are well described, prerequisites are accurate, job descriptions list appropriate responsibilities and capabilities, and support materials for all tasks and decisions are available online. (Contains 3 figures.)