Computer-based communication has tremendous potential to support older adults. But if people are to use such systems autonomously, it is necessary to move beyond current interfaces and systems and develop devices that fit into the environment of the user. Using a Grounded Theory approach, three focus groups were held and, subsequently, 9 older adults (age 70-90) were interviewed about the ways in which they kept in touch with friends and relatives. Outcomes included dependence on the telephone as a way of communicating. There is also a specific, supporting role for e-mail, which was used with younger family members or those living abroad to enrich communication with brief, informal messages.